Donations Ambassador Assistant / Driver Helper

Position Summary Central Vermont Habitat for Humanity is seeking a dependable, energetic, and customer-service-oriented Donations Ambassador Assistant / Driver Helper to support our ReStore donation pickup and delivery operations. This position works closely with the Donations Driver to provide excellent service to donors, safely load and transport donated materials, and ensure that donations are returned to the ReStore efficiently and prepared for sale. The Donations Ambassador Assistant is an important representative of Central Vermont Habitat for Humanity in the community. The position interacts directly with homeowners, businesses, contractors, volunteers, shoppers, and members of the public and should consistently provide a friendly, professional, and helpful experience. The position is based at the Berlin ReStore and will work primarily in the field accompanying the Donations Driver on scheduled donation pickups. The Assistant may also drive a secondary Habitat vehicle when needed and will support general ReStore operations between pickups. Essential Responsibilities Donation Pickups & Donor Service ● Accompany the Donations Driver on scheduled donation pickups throughout Central Vermont. ● Provide friendly, professional, and respectful customer service to donors at every pickup. ● Represent Central Vermont Habitat for Humanity and the ReStore positively in the community. ● Assist with evaluating donations and adhere to established ReStore guidelines regarding materials that can and cannot be accepted. ● Accept only donated materials that are appropriate and reasonably saleable through the ReStore. ● Safely load furniture, appliances, building materials, household goods, and other accepted donations into Habitat vehicles. ● Use appropriate lifting techniques and equipment to safely move donations. ● Communicate with the driver and ReStore staff regarding unusual, oversized, damaged, or questionable donations. ● Help protect donors' homes and property during the pickup process. Loading, Unloading & ReStore Operations ● Assist the driver with unloading donation trucks throughout the day. ● Ensure that donations are brought back to the ReStore and properly unloaded, sorted, and directed to the appropriate area. ● Assist with separating materials for sale, recycling, scrap metal, disposal, or other appropriate destinations. ● Work with ReStore staff and volunteers to keep the receiving and warehouse areas organized and safe. ● Help maintain cleanliness and organization inside and outside the ReStore. ● Assist with moving merchandise throughout the store and warehouse as needed. ● Help prepare donated merchandise for the sales floor when appropriate. ● Support ReStore staff and volunteers during busy periods. Vehicle & Safety Responsibilities ● Assist with daily and weekly inspection and maintenance checks of ReStore vehicles. ● Report vehicle maintenance, safety, or mechanical concerns promptly to the appropriate supervisor. ● Help ensure all vehicles are properly secured at the end of each day. ● Ensure trucks are locked and, when merchandise remains in a vehicle overnight, properly secured with the required padlock. ● Ensure electronics and other designated items are removed from vehicles overnight or secured appropriately. ● Follow all Habitat for Humanity vehicle, driving, lifting, loading, and workplace safety policies. ● Assist in developing and improving safe driving, loading, unloading, and warehouse practices. ● Help communicate and reinforce safety practices with volunteers. ● Maintain a clean, safe, and organized work environment. Donation & Personal Benefit Policy Employees and volunteers may receive tips from donors in accordance with Central Vermont Habitat for Humanity policy. However: ● Employees and volunteers may not accept gifts, donated materials, or other items from donors for personal use or personal sale. ● Employees and volunteers may not purchase merchandise directly from donors. ● All donated materi…

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