Donation Operations Coordinator

Required Qualifications BA/BS degree OR a combination of related education and work experience to equal at least four (4) years 1 to 3+ years of professional work experience within higher education, an academic health center (e.g., UMN system, M Health Fairview, Hennepin Healthcare, Mayo Clinic), clinical care, healthcare research, anatomical donation, mortuary science, or a medical examiner setting. Professional experience working in end-of-life care, death, dying, bereavement support, or direct clinical care, with a demonstrated ability to handle sensitive situations with compassion, tact, and emotional maturity. Coursework or professional experience in medical terminology and reading/interpreting medical records. Demonstrated experience in electronic and paper record creation, maintenance, audit, and retention protocols. Experience supporting purchasing, procurement, invoice reconciliation, or basic financial processing. Superior written and verbal communication skills, including experience editing and proofreading written materials for accuracy, clarity, structure, and tone. Demonstrated experience working effectively in a fast-paced, service-oriented environment with frequent interruptions, competing priorities, and tight deadlines. High level of attention to detail, strong time-management skills, and a proven ability to manage and track projects from initiation to completion independently. Ability to understand, interpret, and strictly adhere to complex written policies, standard operating procedures, and regulatory frameworks. Intermediate to advanced proficiency with Google Workspace (Gmail, Docs, Sheets, Drive, Chat,Gemini), Microsoft Office Suite, standard office equipment, and confidence navigating or learning electronic database management systems. Proven ability to process, verify, and document high volumes of detailed information with a high degree of accuracy. Proven track record of maintaining strict confidentiality and discretion when handling sensitive data, medical records, or personal donor information (e.g., adherence to HIPAA, FERPA, or institutional privacy regulations). Ability to successfully pass standard University employment background checks and drug screens. Preferred Qualifications Experience planning and executing logistics for meetings, conferences, or public events. Direct experience with UMN administrative and financial platforms, such as Enterprise Financial System (EFS), U-Market, E-Procurement, and PCard reconciliation routines. Experience accessing and navigating Electronic Health Records (EHR) systems (e.g., Epic, Cerner). Experience coordinating complex third-party logistics, such as transport vendors, funeral service providers, and testing laboratories. Experience sourcing vendors and suppliers, managing service contracts, reconciling invoices, or tracking operational expenses. Experience with website content creation and maintenance. Position Overview The Anatomy Bequest Program in the University of Minnesota Medical School seeks a Donation Operations Coordinator to support administrative, operational, financial, and donor eligibility screening functions for a high-volume non-transplantable anatomical donation program. This role oversees day-to-day program administration, serving as a primary liaison for donor families, healthcare providers, funeral partners, and external agencies while supporting donor intake screening, logistics, financial reconciliation, and records compliance. The Medical School is committed to an excellent employee experience, offering a flexible work environment that meets the needs of students, staff, faculty, and the communities we serve. This position is based on campus 4 days per week. Per UMN policy, work may be done remotely 1 day per week as approved by your manager. Limited after hours work is expected for this position on an as needed basis. All UMN employees are expected to follow applicable public health and safety procedures. Duties/Responsibilities …

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