Distribution Operations Representative

Duties and Responsibilities: Coordinates all daily Parts & Accessories distribution center related business within assigned distribution center in the areas of: Communication Logistics Support Inventory Control Risk Management Monitors daily reports to ensure stability of distribution center performance and research operational issues requiring corrective action. Provides feedback and operational recommendations to third-party logistics providers to improve warehouse efficiencies, operational performance, and customer service. Reports daily, weekly, and monthly distribution center performance metrics to the Operations group and assists in identifying operational trends and process improvement opportunities. Overseas third-party logistics provider activities to ensure operations remain in compliance with Kawasaki operational policies and established service expectations. Coordinates all out-of-scope (ad hoc) operational activities with Distribution Centers and internal departments. Coordinates warehouse supply requirements with Distribution Centers, monitors usage, and assists in identifying cost reduction opportunities. Communicates inbound load projections with Distribution Centers and reconciles receipts not in transit. Monitors and audits item suspensions, inventory adjustments, cycle count discrepancies, and receipt variances while coordinating resolution with warehouse operations. Initiates and processes freight claims, freight call tags, transportation exceptions, and shipment investigations. Coordinates recycled parts bin returns and other reverse logistics activities. Returns Management Oversee the complete dealer, distributor, employee, internal, warranty, and retail eCommerce returns process from return authorization through final resolution. Serves as the primary operational contact for return-related inquiries from dealers, Customer Service, Finance, Transportation, Distribution Centers, and internal departments. Research and resolves return issues involving shipping discrepancies, damaged merchandise, incorrect shipments, inventory shortages, product disposition, and customer concerns. Coordinates return authorizations, warehouse processing, inventory reconciliation, customer communication, and product disposition activities. Reviews and validate return eligibility and coordinates customer credits and financial adjustments with Finance. Develops and maintains reporting related to return activity, processing performance, return aging, credit accuracy, and operational Key Performance Indicators (KPIs). Identifies recurring return trends and assists in developing recommendations that improve customer satisfaction, inventory accuracy, and operational performance. Accessory Replacement Component Program Coordinates Kawasaki's Accessory Replacement Component Program by researching and resolving dealer, distributor, retail customer, and internal requests for replacement accessory components and hardware. Serves as the primary operational contact for replacement component inquiries and provides timely resolution of product support issues. Research and sources replacement accessory components through inventory, Purchasing, Product Development, suppliers, and Distribution Centers. Maintains accessory replacement component relationships within Kawasaki systems by establishing and updating links between finished accessories and individual replacement components. Coordinates establishment and maintenance of replacement component information for new accessory introductions to support dealer and internal lookup capabilities. Works closely with Product Development, Purchasing, Inventory Planning, Information Technology, and Customer Service to ensure replacement component information remains accurate and current. Develops and maintains documentation supporting replacement component identification and dealer self-service resources. Operational Support Represents Kawasaki's Distribution Operations department by providing profession…

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