Distribution and Trade Compliance Manager

At ProMach, we look for people who want to shine. Here, you can grow your career, share bold ideas, and make a real impact. Do we have your attention? Keep reading. Key Responsibilities Customs and Cross Border Compliance Provide operational oversight of Canadian and U.S. import and export compliance, including customs documentation, tariff classification, country of origin, valuation and USMCA/CUSMA requirements. Ensure shipment data and supporting records are accurate, complete, controlled and retained in accordance with company and regulatory requirements. Work with customs brokers, carriers, internal subject-matter experts and other partners to resolve entry discrepancies, shipment holds and compliance risks promptly. Maintain clear controls and escalation procedures that prevent unsupported customs changes or preferential-trade claims and support audit readiness. Outbound Parts and Machine Shipping Ensure parts, machines and intercompany transfers are picked, packed, documented and shipped safely, accurately and on time. Maintain visibility of upcoming shipments, priorities, documentation status, capacity constraints and risks, and communicate changes promptly. Oversee carrier and freight-forwarder performance, freight cost, packaging, crating, loading coordination, damage, claims and escalated delivery issues. Ensure customer requirements, routing instructions, Incoterms and internal shipment-release controls are consistently followed. Daily Leadership and Workforce Management Lead daily huddles to confirm priorities, assign responsibilities, identify constraints and ensure the team understands the plan for the day. Manage workload and capacity across shipping, receiving and warehouse activities, proactively reallocating available resources when one area has excess capacity. Set clear expectations for productivity, service, accuracy and follow-through, and ensure the team remains effectively utilized throughout the day. Maintain regular floor presence, coach the team, remove barriers and follow up on commitments and performance gaps. Develop cross-training and coverage plans to reduce dependency on individual employees and improve flexibility across functions. Cross Functional Coordination Coordinate closely with Sales, Parts Sales, Operations and Planning to align shipment dates, production readiness, documentation and customer priorities. Provide clear and timely updates on shipment status, delays, risks, resource constraints and recovery actions. Resolve cross-functional issues before they affect customers, production schedules or regulatory compliance. Receiving Warehouse and Inventory Control Ensure receiving, put-away and material movement activities are completed safely, accurately and on time. Maintain standards for warehouse organization, 5S, safe storage, space utilization, material identification and location accuracy. Ensure discrepancies, returns, transfers, negative inventory, picking errors and recurring inventory variances are investigated and resolved. Oversee cycle counts, physical inventory and warehouse audits, ensuring corrective actions are completed. Continuous Improvement and Performance Maintain practical KPIs and daily or weekly controls for on-time shipping, backlogs, productivity, accuracy, freight performance and customs compliance. Use data, floor observation and root-cause analysis to eliminate recurring issues and sustain corrective actions. Lead improvements to layout, workflow, systems, material flow, labour utilization and business-continuity plans. Qualifications Bachelor's degree in supply chain, logistics, business, operations or a related field preferred; an equivalent combination of education and relevant experience will be considered. Minimum 7 years of progressive leadership experience in logistics, shipping, warehouse operations or customs compliance, including responsibility for workforce and capacity management. Strong working knowledge of Canadian and U.S. import and export r…

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