Dispensary Manager

Hemp Hop is seeking an experienced, hands on Cannabis Dispensary Retail General Manager to lead our store operations and team. This role requires someone who leads by example, takes ownership of daily operations, and works alongside the team when needed. The primary focus is maintaining strong store performance, improving operations, supporting the team, and helping grow the local business. We aren't just looking for a supervisor; we are looking for a strategist who can optimize store performance, manage inventory lifecycles, and build a culture of accountability. Management & Strategic Leadership Operational Oversight: Manage day-to-day retail operations, ensuring the facility remains compliant, secure, and efficient. Team Development & Accountability: Oversee hiring, onboarding, and continuous training. Create schedules that balance labor costs with peak traffic and hold staff accountable to performance standards. Process Implementation: Develop and audit Standard Operating Procedures (SOPs) to improve fulfillment speed, retail accuracy, and safety. Financial & Cash Management: Oversee cash handling, daily bank deposits, and basic departmental accounting. Monitor key performance metrics (such as Average Basket Size and Conversion Rates) to drive revenue. Security & Loss Prevention: Act as the primary point of contact for security protocols, opening/closing procedures, and inventory shrinkage control. Ecommerce and Order Fulfillment (Ecommerce fulfillment is a major part of Hemp Hop's Charlotte operations.) Oversee pickup, delivery, and shipping orders Ensure orders are picked, packed, and verified accurately Manage daily USPS and UPS shipping deadlines Reduce mispicks and order errors through clear verification processes Train the team on packing, labeling, and order verification Use Shopify and other tools to monitor orders and fulfillment Inventory, Merchandising & Marketing Strategic Procurement: Manage product ordering and maintain 100% inventory accuracy through regular cycle counts and state-system reconciliation. Vendor Relations: Proactively vet and onboard new local suppliers to keep our product selection fresh and competitive. Velocity Merchandising: Arrange website listings and physical displays to aggressively move slower-selling inventory and highlight high-margin items. Marketing Coordination: Lead local social media content, email marketing/loyalty planning, and community event coordination to increase brand visibility. High-Level Execution (Lead by Example) Expert Fulfillment: Lead the team in packing curbside, delivery, and shipping orders (USPS/UPS) to meet strict daily deadlines. Customer Advocacy: Handle high-level customer inquiries and conflict resolution via phone and email to ensure long-term retention. Compliance Auditing: Ensure every sale and shipment meets rigorous state and federal regulatory requirements, including ID verification and packaging standards. QUALIFICATIONS: Experience: 5+ years of Customer Service experience; 2+ years in a retail management or "Keyholder Plus" role is mandatory . Industry Knowledge: Deep understanding of cannabis, cannabinoids, and the legal landscape (Hemp/CBD/THC). Technical Skills: Proficient in POS systems, Excel/Spreadsheets, and digital marketing tools. Experience with Shopify is a major plus. Leadership Style: Proven ability to provide constructive feedback and remain "always available" for emergency team support. Physical: Ability to stand for long periods and lift up to 50 lbs. Compliance: Must be 21+ and pass all required background checks. POSITION DETAILS: Job Type: Full-time Pay: Starting at $20.00 per hour (Commensurate with experience) Schedule: Full availability required, including evenings and weekends. Location: Charlotte, NC (One location) BENEFITS: Paid time off Employee discounts Professional development opportunities within the growing cannabis industry Pay: From $20.00 per hour Benefits: Employee discount Paid time off Application Question(s)…

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