Dispatcher - Rental Services

Description Position Summary Primary duties of the position include but are not limited to performing all inside sales coordinator duties proficiently as well as manage the daily delivery and pick up of machines to and from customer job sites safely and on time. Utilize company owned delivery fleet and outside vendors as needed to provide service to our customers. Position Duties/Responsibilities Primary Responsibilities: Safety Maintains a safety conscious work environment both inside and outside of store. Does not violate any safety rule or policy. Enforce all personal protective equipment rules and regulations. Ensure all safety rules and policies are enforced. Completes Work in a safe and courteous manner Assist in directing the following at the branch: Keep shop, showroom, customer staging area and equipment staging area clean and free of clutter Understand hazardous material, location and how to access MSDS Data and able to recognize hazards within the store. Understands requirements and has line of site to AED Machines, First Aid, Emergency Packets, points of contact and other emergency plans. Attends safety walks with the responsible individual Capable of completing safety audits for the branch Serves as a back-up Inside Sales/Rental Counter person when volume is high to ensure customer satisfaction SLAC Cards - Collect, review, and ensure SLAC cards being completed per company requirements Keep shop and equipment staging area clean and free of clutter Maintain all hazardous material law II series procedures Have a weekly toolbox safety meeting and document it with a copy appropriately filed Ensure that all ANSI and DOT inspections are completed with 0 days late Ability to assist with filling out electronic accident report DOT Guidelines - Understand DOT Guidelines and how those impact our organization and our drivers. IFTA Requirements Hours of Service and tracking requirements DVIRs and truck maintenance Understand CSA Score and Impact Understand regulations specific to your area including but not limited to local permits, local laws, restrictions, cab cards, City Permits, etc. Responsible for scheduling machine deliveries, pickups, and inter-company branch transfers. Responsible for ensuring all rental services paperwork is accurate. Rental Contracts Pickup and Delivery Charges for Rentals Sales Contracts Sales Invoices Inter Company Transfers Assist counter sales team in quoting freight rates Assist the counter sales team in obtaining signed contracts Responsible for monitoring all driver paperwork; daily inspection logs, rental contracts updated & signed, condition reports are filled out and signed. Inventory Management - ensures all company assets are accounted for and documented properly. Sourcing Brokers - Build and maintain relationships with local vendors for both in and out of state equipment moves. Leverage those relationships to deliver cost effective solutions for the company and the customer. Supervise, mentor, and develop drivers to ensure the highest level of customer satisfaction with regards to on-time deliveries, drop & pickup points, equipment needs, etc. Responsible for adhering to pick up and delivery guidelines. Responsible for working with the counter team to coordinate with customers on machine security onsite until pickup is complete Utilize company supplied tools and software Monitors and maintains time and attendance transactions. Reviews and approves time clock records for Drivers. Directs, motivates, and provides leadership for Drivers. This includes but is not limited to: Administering policy and procedures Coaching, mentoring, and training Assuring employee satisfaction and retention. Supervise drivers' daily start & finish times to ensure maximum efficiency while meeting customer requirements. Utilize company supplies tools and software to ensures safe and within DOT Guidelines for load maximization and route efficiency. Maintains communication lines between all MFC branches, customers…

View the full posting and apply