Dispatcher - Leesburg VA

Rate of Pay: $29.62/HR Requirements/Knowledge and Experience Must be 21+ years of age Must have a High School Diploma or equivalent Must have at least one (1) year previous experience in dispatch role Must be able to read, write and speak English Bilingual - English / Spanish Must be able to multitask Ability to shift priorities and make decisions on detours when necessary Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus Must be dependable with reliable transportation to get to and from work Computer literate using a Windows-based computer operating systems, which includes Excel Strong knowledge of the service area (Multi County area including DC) Must be able and willing to work all schedules, that may include nights, weekends and holidays Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor Must able to work in a union environment Must be able to pass a pre employment drug screen and background check Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail. Key Accountabilities/Responsibilities Ensure that each driver reports at their scheduled work shift time In charge of notifying customers of service delays and interruptions via software Answer customer calls and give directions and ETA Arrange coverage for any call offs within driver staffing Ensure all operators pull out on time Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators Communicate clearly with others both verbally and in writing using the English language Promptly provide client with information on location and ETA Make cost-effective and operationally efficient decisions regarding assignment or movement of trips and/or drivers Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations Maintain Dispatch Communication log and complete all applicable documentation Perform various administrative duties; answer incoming calls, courtesy calls and filing etc. Other duties as required Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. All roles may entail, to varying extents, the following physical demands: Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces; Exposure to both extreme heat and cold; Exposure to loud noises, fumes, and airborne particles; In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including: Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day. Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle. Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery. Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a…

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