DISPATCHER (Experience Required)

Lake Country Transportation Delivering Excellence with Every Trip With Integrity, Respect, and Grace At Lake Country Transportation, we safely transport students while creating a positive experience for the schools, families, and communities we serve. Our dispatch team is the communication hub of our operation, ensuring drivers, schools, parents, and staff have the information and support they need to keep each day running smoothly. Our Lake Country team lives by our core values of Integrity, Respect, and Grace. This is a full-time position with competitive pay and benefits (see below). We are seeking a candidate that is customer-focused, highly organized, with at least 2 years of documented dispatch experience preferably in the School Bus sector. The ideal candidate will work either the AM shift (6AM-2PM) or PM shift (11AM-7PM) and thrives working with people in a fast-paced environment, communicates confidently, and enjoys solving problems. WHAT YOU'LL DO As a Dispatcher, you'll serve as the central point of communication between drivers, school staff, parents, and internal teams. Every day is different, and you'll play a critical role in ensuring safe, efficient transportation operations. RESPONSIBILITIES ● Answer phone calls, emails, texts, and two-way radio communications. ● Provide excellent customer service to parents, schools, drivers, and staff. ● Assist drivers and paraprofessionals with routing questions and daily support. ● Assign drivers and substitute drivers to routes. ● Prepare route paperwork, spare bus assignments, and driver signage. ● Monitor route performance and make sure routes stay on schedule. ● Update route changes and communicate schedule adjustments. ● Maintain dispatch logs and required documentation. ● Support daily driver check-in and check-out. ● Coordinate with the technology team regarding tablets and equipment. ● Assist with fleet readiness and preparation for inspections and special events. ● Maintain inventory and order office supplies. ● Help keep dispatch and shared workspaces clean and organized. ● Assist with opening and closing procedures for the transportation facility. ● Take ownership of problems and work proactively to find solutions. WHO YOU ARE ● You're a strong communicator who thrives in a fast-paced environment and enjoys helping people. ● You stay calm under pressure, can juggle multiple priorities, and take pride in keeping operations running smoothly. ● You're dependable, organized, and committed to providing exceptional customer service to drivers, schools, parents, and fellow team members. EDUCATION & QUALIFICATIONS ● Previous dispatching experience required (2 years minimum). ● Previous customer service experience required (2 years minimum). ● High school diploma or GED required. ● Speak, read and write professional English required. ● Valid CDL with Passenger & School Bus endorsements preferred. ● Clean background check, compliant motor vehicle record (MVR), and ability to meet company hiring requirements. ● Strong computer skills, including email, Microsoft Office, and the ability to learn transportation software. ● Excellent verbal and written English communication skills. ● Ability to multitask, solve problems, and remain organized in a fast-paced environment. ● Ability to compose professional emails and communicate effectively with drivers, schools, parents, and staff. Compensation ● Pay Range: Based on experience o $29-$33 with CDL (we want our dispatchers to have their CDL) o $24 with no CDL (we will train to obtain CDL within 6 months) ● Job Type: Full-time position ○ AM shift – 6AM to 2PM, or ○ PM shift – 11AM to 7PM Perks & Benefits ● A company culture built on integrity, respect, and grace ● Competitive pay (same rate for all activities) ● 401K company matching ● Bi-weekly pay ● Health and Dental benefits ● PTO, Holidays, and Earned Sick & Safe Time ● Company paid ST & LT disability and life insurance coverage ● Training and ongoing development opp…

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