Dispatcher-Emergency Roadside

Stagecoach Towing Inc. is looking for adispatcher to perform a variety of dispatching duties to receive and route emergency and non-emergency telephone and radio calls; to dispatch drivers to calls for service; to operate a variety of communication equipment including radio, multi-line telephone, and computer systems and screens; and to perform a variety of duties relative to assigned areas of responsibility. **MUST BE ABLE TO WORK WEEKENDS AND EVENINGS*** ***EXPERIENCE IS A PLUS*** Duties and Responsibilities Receive calls for service; dispatch field units to roadside situation. Determine nature and location of call; determine priority of calls and dispatch drivers accordingly Provide assistance, information to callers. Maintain awareness of field units activity within the computer aided dispatch (FSL) system; communicate with drivers through radio in accordance with mandated regulations; maintain status and location of drivers in the field. Operate a variety of specialized communication equipment in the performance of all job duties including computer terminal with computer aided dispatch software, radio console, scanner and related electronic systems and devices. Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner. Perform related duties and responsibilities as required Provide exceptional customer service Ability to: Perform a variety of dispatch duties. React calmly and effectively to situations. Establish priority of emergency situations. Effectively communicate and elicit information from callers and drivers. Work a shift rotation, holidays, weekends, and evenings Analyze and interpret maps. Operate high call volume multi-line phones, radio transmitting system, and computer aided dispatch system with multiple screens. Respond to and resolve difficult and sensitive inquiries and complaints. Work independently in the absence of supervision. Prepare and maintain a variety of files, records and reports. Type accurately at a speed necessary for successful job performance. Understand and follow oral and written instructions. Operate a variety of office equipment including a computer, telephone and radio. Interpret and apply Federal, State and local policies, procedures, laws, codes and regulations. Communicate clearly and concisely, both orally and in writing. Establish and maintain cooperative working relationships with those contacted in the course of work. Maintain mental capacity which allows for effective interaction and communication with others. Maintain physical condition appropriate to the performance of assigned duties and responsibilities. Maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, writing and operating assigned equipment. Job Type: Full-time Pay: From $17.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance On-the-job training Vision insurance Shift availability: Night Shift (Required) Overnight Shift (Required) Day Shift (Required) Ability to Commute: Banning, CA 92220 (Required) Ability to Relocate: Banning, CA 92220: Relocate before starting work (Required) Work Location: In person

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