Dispatcher/Customer Service Representative

Position Overview As a Dispatcher at Perry’s Courier, you will help ensure deliveries are completed safely, accurately, and on time while meeting client expectations and deadlines. Success in this role depends on building strong relationships with company drivers and clients, matching the right driver to each unique delivery, and coordinating multiple jobs throughout the day. You will communicate with clients, drivers, team members, and third parties as needed to ensure every delivery is properly coordinated and documented from pickup through delivery. Responsibilities Respond promptly to delivery requests received by phone or email. Prioritize jobs and assign the most suitable available driver based on deadlines, location, and any required certifications. Maximize driver availability by coordinating new requests with drivers already on the road. Plan efficient routes and coordinate pickup and delivery times. Work with clients to adjust schedules or mileage when necessary to accommodate driver availability or local conditions. Enter job details and special instructions into the dispatch system and send assignments to drivers through the company’s mobile app. Use client portals to provide updated job status information. Help drivers resolve pickup and delivery issues while following company procedures and obtaining client approval for exceptions when required. Keep clients informed of job progress, potential delays, and additional costs, such as driver wait time. Maintain accurate dispatch records, including schedule changes, additional charges, wait time, and other relevant details. Qualifications High school diploma or equivalent. Strong customer service skills and the ability to build and maintain positive driver and client relationships. Excellent verbal and written communication, multitasking, prioritization, and time-management skills. Typing speed of at least 35 words per minute and strong data-entry skills. Experience with dispatch software preferred. Training is available for candidates with strong computer skills, including familiarity with Windows, Microsoft 365, Gmail, Google Docs, and Google Maps. Good math skills, attention to detail, and organizational skills. Familiarity with California cities and counties. Ability to remain calm and effective in a fast-paced environment with competing priorities. Experience using both Apple and Android smartphones to assist drivers with the company’s mobile app. Strong working knowledge of Google Maps. About Perry’s Courier Perry’s Courier has served its customers for nearly 45 years and is headquartered in Atascadero, with a large warehouse in Santa Maria. This position is based in Atascadero. Reliable transportation is required for occasional support at our Santa Maria warehouse, typically one or two days per visit, approximately three times per year. Mileage is reimbursed. Warehouse support requires the ability to lift up to 45 pounds and operate a hand truck and pallet jack. Benefits Perry’s Courier offers: Paid holidays Vacation and sick time Vision and dental insurance Retirement plan with company matching contributions Pay: $20.00 - $24.00 per hour Expected hours: 6.0 – 8.0 per week Benefits: 401(k) matching Dental insurance Employee discount Paid time off Retirement plan Vision insurance Application Question(s): Do you have strong knowledge of city and county locations? Do you have experience with dispatching software? Do you have demonstrated time management skills? Education: High school or equivalent (Required) Experience: customer service: 3 years (Required) dispatching: 1 year (Required) Computer literacy: 3 years (Required) License/Certification: Class C California Driver License (Required) Work Location: In person

View the full posting and apply