Dispatcher/Customer Service

Overview Join our dynamic logistics team as a Customer Service Logistics Dispatcher, where your energy and communication skills will drive efficient transportation operations and exceptional customer experiences. In this vital role, you will coordinate freight movement, manage dispatching activities, and serve as the primary point of contact for drivers, carriers, and clients. Your proactive approach will ensure seamless delivery schedules, optimize supply chain processes, and uphold our commitment to reliable service. This position offers an engaging environment for motivated individuals eager to make a tangible impact in logistics and transportation management. Responsibilities Coordinate and schedule freight shipments using transportation management systems such as Oracle Transportation Management and DispatchTrack to ensure timely deliveries. Communicate effectively with drivers, carriers, and clients via multi-line phone systems, maintaining professional phone etiquette and clear messaging. Utilize GPS and GIS tools to monitor vehicle locations, optimize routes, and support transportation planning efforts. Enter data accurately into logistics platforms like AS400 and freight management systems to track shipments, update statuses, and generate reports. Manage shipping & receiving documentation, ensuring compliance with safety standards and company policies. Dispatch drivers efficiently by analyzing real-time data on traffic conditions, fleet availability, and delivery priorities. Maintain high standards of communication skills to handle inquiries, resolve issues promptly, and provide exceptional customer service throughout the transportation process. Experience Prior experience in transportation management or logistics coordination is preferred but not required; strong analysis skills are essential. Familiarity with transportation planning tools such as GPS tracking systems, On-Time Management, or Dispatch Track is highly advantageous. Knowledge of freight operations including shipping & receiving procedures and fleet management practices. Demonstrated ability to operate multi-line phone systems and data entry platforms like AS400 or similar enterprise resource planning (ERP) systems. Excellent communication skills with a focus on professional phone etiquette and clear verbal interactions. Strong typing skills combined with attention to detail for accurate data entry and documentation. Experience working with third-party logistics providers (3PL), supply chain processes, or transportation dispatching is a plus but not mandatory. This role is perfect for energetic individuals who thrive in fast-paced environments, possess strong analysis capabilities, and are eager to contribute to efficient logistics operations while delivering outstanding customer service.

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