Dispatcher/Customer Service

Dispatcher / Customer Service Representative The Dispatcher / Customer Service Representative coordinates daily delivery activities, supports drivers and customers, and helps ensure orders are scheduled and completed accurately and on time. This role is present during load-out to oversee operations and driver compliance, maintains records of rescheduled and returned items, schedules door, window, appliance, and threshold deliveries, and responds promptly to driver and Home Depot calls and emails. Key Responsibilities Work the scheduled shift from 6:30 AM to 2:30 PM. Be present at load-out to oversee the load-out process and monitor driver compliance with company procedures and requirements. Prepare and maintain an accurate inventory of rescheduled units and returned items after driver load-out. Oversee door and window orders and schedule deliveries directly with customers. Schedule Home Depot store-stock appliance deliveries and arrange threshold deliveries. Answer driver and Home Depot calls and emails promptly and professionally. Coordinate daily delivery schedules, routes, appointment windows, and order priorities. Communicate schedule changes, delays, delivery exceptions, and customer requirements to drivers and relevant internal teams. Confirm delivery details, customer availability, product readiness, and any special delivery instructions. Track incomplete, rescheduled, refused, damaged, or returned deliveries and ensure appropriate follow-up. Maintain accurate dispatch, customer service, delivery, and inventory records in company systems. Work closely with warehouse, transportation, drivers, customers, and Home Depot contacts to resolve service issues. Escalate unresolved delivery, driver compliance, inventory, or customer concerns to management. Perform other tasks as assigned in support of business operations. Qualifications High school diploma or equivalent required; post-secondary education in logistics, transportation, business, or a related field is an asset. Previous experience in dispatch, customer service, transportation, delivery coordination, or a related role preferred. Strong telephone, email, customer service, and professional communication skills. Ability to organize multiple delivery schedules, priorities, and follow-up items in a fast-paced environment. Experience using transportation, dispatch, order-management, or customer-service systems and standard Microsoft Office applications. Ability to maintain accurate records and identify discrepancies in delivery, return, and inventory information. Knowledge of last-mile delivery, appliance delivery, or home-improvement products is an asset. Core Skills and Competencies Dispatch and delivery coordination Customer service and issue resolution Driver communication and compliance monitoring Load-out oversight Order scheduling and appointment management Inventory tracking for rescheduled and returned items Telephone and email communication Organization, prioritization, and attention to detail Cross-functional teamwork and follow-through Physical and Working Conditions Regular schedule of 6:30 AM to 2:30 PM, with flexibility to support operational needs as required. Ability to work in both office and active warehouse or load-out environments. Ability to stand and walk during load-out activities and work at a computer or telephone for extended periods. Comfort working around delivery vehicles, moving equipment, changing temperatures, and operational noise. Requirement to follow all company health and safety procedures and wear designated personal protective equipment when in operational areas. Performance Expectations Maintain accurate, timely delivery schedules and customer appointment information. Support an organized, efficient, and compliant load-out process. Complete rescheduled-unit and returned-item inventory promptly after driver load-out. Schedule door, window, Home Depot store-stock appliance, and threshold deliveries accurately and on time. Respond to d…

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