Dispatcher Coordinator/Billing Clerk
United Industrial Service, Inc.Duties: - Talks with customers via phone, mail, e-mail and in person in reference to shop jobs, road jobs, service quotes. Also schedule PM’s, road service repairs and shop jobs. - Reviews all work orders to insure that we are staying on track as to quotes and turn-around time. -Follow-up on service performance and problems. Reviews time cards on a daily basis and applies the time to the proper work order. - Determines and schedules technicians according to urgency of the customer needs. - Check-up on service work performed and plan accordingly. -Contacts the parts department to verify availability of parts and equipment to ensure scheduled work is on track. Reviews the daily “jobs, parts and quotes” to keep abreast of any backorders or wrong parts and inform the service manager at once. - Check-out and check-in all rental equipment in a timely manner. - Review and solve complaints concerning invoicing for service - Works with the service manager to follow-up on “Open Shop and Road Quotes” to bring closure to these quotes. Reviews with service department on a bi-weekly basis. Opens all work orders for Jobs and Quotes. Will train right candidate. Job Type: Full-time Pay: $20.00 - $21.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to Relocate: Agawam, MA 01001: Relocate before starting work (Required) Work Location: In person