Dispatcher/Claims Analyst

NOW HIRING: Dispatcher / Claims Analyst Help Keep Our Transportation Operations Moving Safely and Efficiently! Are you organized, detail-oriented, and skilled at managing multiple priorities? We’re looking for a Dispatcher / Claims Analyst to join our team and play a key role in coordinating vehicle transportation, maintaining accurate inventory, promoting driver safety, and investigating vehicle damage claims. In this role, you’ll work closely with company drivers, Independent Contractors (ICs), third-party carriers, yard personnel, management, and business partners to keep daily operations running smoothly while helping prevent vehicle damage and ensure timely claim resolution. What You’ll Do Dispatch & Transportation: Coordinate daily transportation assignments for company drivers, Independent Contractors, and third-party carriers while monitoring productivity and completion of assigned work. Inventory Management: Maintain accurate vehicle inventory in our web-based dispatch system, investigate discrepancies, and prepare daily inventory reports. Safety & Damage Prevention: Monitor safety compliance, identify damage trends, and support corrective actions to promote safe vehicle handling and prevent damage. Claims Investigation: Research vehicle damage notifications and claims, review photographs and inspection reports, gather supporting documentation, and prepare findings and recommendations for management. Communication & Follow-Up: Notify drivers and carriers of applicable claims, coordinate follow-up, respond to business partner inquiries, and help ensure timely claim resolution. Reporting & Compliance: Maintain accurate claim records and prepare safety reports, incident reports, driver violation reports, expense reports, and corrective action documentation. What We’re Looking For Previous experience in transportation dispatch, vehicle logistics, inventory control, claims, or a related field is preferred. Strong organizational skills and exceptional attention to detail. Excellent written and verbal communication skills. Strong problem-solving and investigative abilities. Proficiency with email, spreadsheets, reporting tools, and computer-based systems. Ability to multitask, manage competing priorities, and meet deadlines. A strong commitment to driver safety, accurate documentation, and vehicle damage prevention. Ability to work effectively with drivers, customers, management, and third-party transportation partners. Schedule Days: Monday–Friday, with a rotating weekend schedule Hours: Approximately 12:00 PM–9:00 PM Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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