Dispatcher

Authorized Towing is hiring a reliable, professional, and customer-service-oriented Towing Dispatcher to join our team. Position: Full-Time Towing Dispatcher Schedule: Monday–Friday, 8:00 AM–4:00 PM Hours: 40 hours per week Start Date: October 23, 2026 Location: Gaithersburg, MD Authorized Towing operates 24 hours a day, 7 days a week , providing towing and vehicle impound services throughout the area. About the Position As a Towing Dispatcher, you will be responsible for assisting customers with vehicle releases, answering phone calls, processing payments, communicating with property representatives, and keeping accurate records throughout your shift. This position is a great fit for someone who is professional, organized, dependable, comfortable multitasking, and able to remain calm under pressure. A large portion of the daily work is completed through our straightforward towing management system , which will be used to locate vehicles, review tow information, process releases, document payments, and keep track of completed transactions. Training will be provided. Job Duties & Responsibilities Assist customers with the release of impounded vehicles to the registered owner or authorized party. Process vehicle releases and collect applicable fees in accordance with Montgomery County towing laws and regulations . Answer incoming customer phone calls and assist customers in person. Answer and respond to calls from apartment complexes, property managers, and other property representatives. Use our towing management system to locate vehicles, review tow information, process releases, and document transactions. Accept and accurately process cash and credit/debit card payments . Maintain accurate records and keep track of completed vehicle releases and payments. Verify required identification and release information before releasing vehicles. Communicate professionally with customers, property representatives, and coworkers. Handle customer concerns and complaints while remaining calm, respectful, and professional. Work efficiently when dealing with multiple customers, phone calls, and tasks at the same time. Keep the office clean, organized, and presentable for customers and coworkers. Follow company procedures and management instructions. Perform other general office and dispatch-related duties as needed. What We Are Looking For The ideal candidate is: Reliable and dependable Professional and respectful Organized and detail-oriented Comfortable multitasking Able to work well under pressure Comfortable handling cash and card payments Comfortable speaking with customers over the phone and in person Able to remain professional when dealing with upset or frustrated customers Punctual and consistent A team player who takes pride in keeping the workplace clean and organized Comfortable learning and using computer-based systems Important This position involves customer service, cash/card handling, computer work, and communication with customers and property representatives. We are looking for someone who can represent Authorized Towing professionally and provide excellent service even when a situation is stressful or a customer is upset. If you are dependable, organized, professional, and able to stay calm under pressure, we would like to hear from you! Pay: $18.50 per hour Expected hours: 40.0 per week Work Location: In person

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