Dispatcher and Customer Service Representative

310 Onsite is a family owned and operated emergency response company, handling both emergent and non-emergent projects/incidents. Built from the ground up starting as a small dust control operation, we are now a thriving nationwide operation that is ever growing and changing. 310 provides a multitude of different services ranging from local potable water delivery and event services to nationwide emergency support for Wildland fires and other major incidents. This company is rooted in family, community, and never backs down from a challenge. We are looking for honest, hardworking, and motivated individuals to join our team and continue building an environment of dedication, reliability, and leadership. We are seeking a dependable, organized, and proactive Dispatcher to coordinate drivers, vehicles, equipment, and job assignments while serving as a primary point of communication between drivers, clients, field personnel, and management. The ideal candidate is a confident communicator and problem-solver who can adapt to changing priorities , manage multiple responsibilities, maintain accurate records, and ensure daily operations run efficiently while addressing operational needs in a timely and professional manner. Key Responsibilities Coordinate daily schedules, routes, driver assignments, equipment availability, and operational priorities to support efficient workflow. Dispatch drivers and field personnel based on job requirements, scheduling needs, and changing operational demands. Communicate assignments, schedule adjustments, delays, and critical updates clearly and promptly to drivers, clients, field personnel, and management. Monitor daily operations and respond to unexpected changes, scheduling conflicts, and logistical challenges to minimize disruptions. Answer incoming calls, respond to customer inquiries, address concerns, and direct communications to the appropriate personnel. Maintain accurate dispatch records, driver activity logs, vehicle status updates, delivery information, and completed assignments. Assist with invoicing, payment processing, billing documentation, and related administrative and accounting tasks. Utilize dispatch software, spreadsheets, and other technology to track assignments, maintain records, and support operational efficiency. Coordinate with internal teams to ensure assignments are completed accurately, information is communicated effectively, and operational needs are met. Follow company policies, safety procedures, and applicable transportation requirements. Identify opportunities to improve dispatch coordination, communication, and daily processes. Perform other related duties and responsibilities as assigned by management. Qualifications High school diploma or GED required. Valid driver’s license. Previous experience in dispatch, logistics, transportation, scheduling, or a related field. Strong customer service skills and a basic understanding of accounting principles. Proficiency in Microsoft Office, Google Workspace, QuickBooks, and related business software. Familiarity with dispatch software, tracking systems, and operational technology. Excellent organizational, time management, and recordkeeping skills. Ability to multitask, prioritize competing demands, and adapt quickly in a fast-paced environment. Strong problem-solving skills, sound judgment, and the ability to learn from experience. Confident, assertive, and professional communication skills, including the ability to communicate expectations and address concerns effectively. Ability to work independently, collaborate with a team, and take ownership of assigned responsibilities. Flexibility and willingness to adjust to changing schedules, operational needs, and priorities. Preferred Qualifications Experience dispatching CDL drivers, commercial vehicles, or fleet operations. Familiarity with Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations. Previous experience in trans…

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