Dispatcher and Customer Service Representative

Job Summary As a Dispatcher and Customer Service Representative, you’ll coordinate road transportation operations while keeping customers and internal teams informed. You’ll manage phone calls and use dispatch and transportation management systems to support timely, organized freight movement. Your impact: Clear dispatch coordination helps customers receive accurate transportation updates and helps drivers and operations teams stay aligned. Responsibilities Dispatch vehicles and coordinate routes, and schedules using transportation management systems. Respond to customer inquiries, manage multi-line phone systems, and provide professional phone communication with strong phone etiquette. Complete accurate data entry and typing for dispatch records using Microsoft Word and Excel. Complete daily, weekly, and monthly record of trips for payroll and invoicing. Communicate shipment changes and service issues to drivers, customers, and internal teams. Experience Customer service, dispatching, phone call management, and road transportation operations experience are relevant. Strong communication and organizational skills, attention to detail, and analysis skills are important. Familiarity with Excel spreadsheets and Email communication. * * Pay: From $15.00 per hour Expected hours: 8.0 – 10.0 per week Work Location: In person

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