Dispatcher and Customer Service Representative

Overview We are seeking a dedicated and detail-oriented person to join our team. In this role, you will be the first point of contact for our customers and drivers, providing exceptional service and support. You will utilize various transportation management systems to assist clients and drivers with their inquiries and ensure a smooth operational flow. The ideal candidate will possess strong communication skills and a solid understanding of transportation management processes. Responsibilities Respond promptly to customer and driver inquiries via phone and email, ensuring a high level of customer and driver satisfaction. Maintain accurate records of customer interactions and transactions in the appropriate systems. Communicate effectively with customers regarding shipment statuses, delivery schedules, and any issues that may arise. Collaborate with internal teams to resolve customer issues efficiently. Demonstrate excellent phone etiquette while handling calls in a professional manner. Utilize GPS technologies to provide customers with accurate information about their shipments. Experience with dispatching operations within the intermodal industry is a plus. Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism. Familiarity with transportation management systems and their functionalities. Excellent phone etiquette to ensure positive interactions with customers. Ability to work collaboratively within a team environment while managing individual responsibilities. Join us in delivering outstanding service to our customers and our drivers while contributing to the success of our organization! Job Type: Full-time Pay: $750.00 - $1,200.00 per week Benefits: 401(k) matching Paid time off Retirement plan Ability to Commute: North Charleston, SC 29405 (Required) Ability to Relocate: North Charleston, SC 29405: Relocate before starting work (Required) Work Location: In person

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