Dispatcher and Customer Service Representative

Overview We are seeking a dedicated Dispatcher and Customer Service Representative to join our team. This role is vital in coordinating vehicle dispatch operations while providing exceptional customer service. The successful candidate will serve as the primary point of contact for clients and drivers, ensuring smooth communication, efficient scheduling, and adherence to DOT regulations. This position offers an engaging environment for individuals who excel in organization, communication, and multitasking within a dynamic transportation setting. Responsibilities Manage incoming customer inquiries via phone calls, providing prompt and professional assistance. Coordinate vehicle dispatches using specialized dispatch software to ensure timely pickups and deliveries. Maintain organized schedules for drivers and vehicles, optimizing routes and operational efficiency. Communicate effectively with drivers, clients, and team members to relay important information and updates. Ensure compliance with Department of Transportation (DOT) regulations during all dispatch activities. Utilize Microsoft Office tools to generate reports, maintain records, and manage documentation related to dispatch operations. Oversee phone call management by prioritizing inquiries, resolving issues promptly, and maintaining excellent customer relations. Demonstrate strong organizational skills to handle multiple tasks simultaneously while maintaining accuracy and attention to detail. On call required: one weekend per month and one major holiday. Experience Proven experience in customer service roles, preferably within transportation or logistics industries. Familiarity with vehicle dispatch software or similar systems is highly desirable. Strong proficiency in Microsoft Office applications such as Word, Excel, and Outlook. Excellent communication skills for effective phone interactions with customers and drivers. Knowledge of DOT regulations relevant to transportation operations is preferred but not mandatory; training will be provided if necessary. Demonstrated organizational skills with the ability to manage multiple priorities efficiently in a fast-paced environment. Proficiency in Service Titan preferred. This position is an excellent opportunity for motivated individuals who thrive on organization, communication, and delivering outstanding service in a transportation setting. Pay: $20.00 - $31.25 per hour Expected hours: 40.0 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Retirement plan Vision insurance Work Location: In person

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