Dispatcher

DTS Worldwide Transportation | Burtonsville, MD Pay: $20.00–$23.00 per hour Schedule: Wednesday–Sunday DTS Worldwide Transportation is seeking dependable, detail-oriented Transportation Dispatchers to join our Operations team. We are currently hiring for both: 1st Shift: Wednesday–Sunday, 6:00 AM–3:00 PM 2nd Shift: Wednesday–Sunday, 3:00 PM–11:00 PM 3rd Shift: Wednesday-Sunday, 10:00PM-6:00 AM Monday and Tuesday are the regularly scheduled days off. Saturday and Sunday availability is required. DTS is a professional chauffeured transportation company providing executive transportation, airport transfers, corporate transportation, charter and motor coach service, special-event transportation, and private transportation throughout the Washington, DC metropolitan area and beyond. This is a fast-paced, real-time operations position . Our Dispatchers coordinate Chauffeurs, vehicles, reservations, and client needs while proactively identifying and resolving issues before they affect our customers. Responsibilities Monitor and manage active transportation reservations throughout the shift. Dispatch Chauffeurs and vehicles according to scheduled assignments. Monitor Chauffeur arrival times and proactively address potential late arrivals or service disruptions. Track vehicles using GPS and DTS fleet-management systems. Maintain continuous communication with Chauffeurs during active assignments. Communicate professionally with clients regarding pickups, Chauffeur status, schedule changes, and transportation needs. Monitor airport arrivals and flight activity and respond appropriately to early, delayed, diverted, or canceled flights. Review reservations and itineraries for accuracy and operational feasibility. Coordinate same-day additions, changes, cancellations, and last-minute transportation requests. Assist with Chauffeur scheduling and assignment changes based on operational needs. Coordinate with the Fleet Department regarding vehicle availability, maintenance issues, out-of-service vehicles, and substitutions. Identify potential service failures and take appropriate action before they affect the customer. Accurately document trip activity, client communication, Chauffeur communication, and operational changes. Assist Chauffeurs with airport procedures, pickup locations, routing, and client instructions. Monitor Chauffeur and vehicle utilization to make efficient assignment decisions. Complete required opening, closing, shift-change, and end-of-shift procedures. Provide a thorough handoff of unresolved issues to the incoming Dispatcher or Manager on Duty. Follow all DTS safety, customer-service, operational, and communication procedures. Qualifications Previous dispatch, transportation, operations, or customer-service experience preferred. Excellent organizational and multitasking skills. Ability to remain calm and make sound decisions in a fast-paced environment. Strong verbal and written communication skills. Professional telephone and customer-service skills. Strong attention to detail. Ability to prioritize multiple active situations simultaneously. Experience with GPS tracking, mapping, and navigation technology. Strong computer skills and ability to learn multiple software platforms. Ability to accurately document operational activity. Dependable attendance and punctuality. Ability to work the established Wednesday-through-Sunday schedule . Experience with Santa Cruz Transportation Software or similar chauffeured transportation/dispatch software is strongly preferred. Previous experience in limousine, black-car, motor coach, charter bus, airport, executive, or other passenger transportation operations is a plus. What Success Looks Like A DTS Dispatcher does more than answer phones and assign trips. We expect Dispatchers to actively monitor the operation and anticipate problems. Successful Dispatchers continuously know: Where are our Chauffeurs? Where are our vehicles? Are upcoming trips pro…

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