Dispatcher

Bitetto's Tow & Service Center, Inc. is seeking reliable, motivated, and detail-oriented individuals to join our dispatch team. Our dispatchers play an essential role in daily operations, coordinating AAA roadside assistance, police impounds, private-party towing, and other service requests. This position requires excellent communication skills, strong organizational abilities, and the ability to manage multiple calls and changing priorities in a fast-paced environment. **Previous roadside assistance dispatch experience is preferred but not required. We provide training for candidates who demonstrate a willingness to learn and a strong work ethic.** Key Responsibilities Receive, coordinate, and dispatch AAA roadside assistance calls, including towing, battery service, jump-starts, tire changes, lockouts, and other service requests. Dispatch police-requested towing and impound calls, private-party towing, and other towing services. Assign service calls to drivers based on location, availability, equipment requirements, and priority. Monitor truck locations and driver availability using Motive GPS tracking software. Utilize AAA's dispatch platform and other dispatch systems to manage service requests and update call statuses. Answer incoming telephone calls, assist customers, and provide accurate service information and estimated arrival times. Maintain communication with tow truck drivers, roadside service technicians, law enforcement personnel, customers, and fellow dispatchers. Monitor active calls, track driver progress, and respond to delays or changes in service requirements. Accurately enter and update customer information, vehicle details, service locations, and dispatch records. Coordinate multiple service requests simultaneously while maintaining efficiency and accuracy. Work closely with other dispatchers and management to ensure smooth daily operations. Handle unexpected situations and customer concerns calmly and professionally. Qualifications Previous experience in towing, roadside assistance, transportation, or dispatching preferred, but not required. Strong communication and customer service skills. Ability to multitask and prioritize assignments in a fast-paced environment. Comfortable working with computers, GPS tracking systems, and multiple software applications simultaneously. Strong attention to detail and accurate data-entry skills. Ability to remain calm, professional, and focused under pressure. Good judgment, problem-solving skills, and the ability to adapt to changing situations. Dependable, punctual, and able to work effectively with a team. Willingness to learn company procedures, dispatch systems, and towing operations. What We Offer Full-time and part-time positions available. Training provided for qualified candidates without dispatch experience. Supportive, team-oriented work environment. Opportunity to gain experience in roadside assistance, towing operations, and emergency service coordination. Equal Employment Opportunity Bitetto's Tow & Service Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other characteristic protected by applicable law. Pay: $18.00 - $20.00 per hour Benefits: Flexible schedule Paid time off Shift availability: Night Shift (Required) Overnight Shift (Required) Ability to Commute: Anaheim, CA 92806 (Required) Work Location: In person

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