Dispatcher

Company Description Angelo’s Towing is a well-established towing company based in San Diego, successfully serving the community for more than 25 years. The company provides a wide range of secure and customer-friendly towing services for cars, trucks, semi-trucks, RVs, and motorcycles. In addition to towing, Angelo’s Towing offers roadside assistance such as fuel delivery, tire repair or changes, flatbed towing, and medium or heavy-duty towing. The organization is known for being fast, reliable, and cost-effective, with a strong focus on honoring commitments to customers. Operating 24/7, Angelo’s Towing has earned a reputation as a trusted choice for both individuals and businesses, supported by a dedicated customer service team. Role Description The Dispatcher role at Angelo’s Towing is a full-time, on-site position based in San Diego, CA. The Dispatcher coordinates daily towing and roadside assistance operations, including receiving service requests, prioritizing calls, and assigning jobs to drivers and tow trucks. This role requires monitoring driver locations, updating schedules, and maintaining clear communication with field staff to ensure timely and safe service delivery. The Dispatcher responds to phone calls and digital inquiries, gathers accurate information from customers, and communicates status updates and estimated arrival times. Additional responsibilities include documenting service details, using dispatch software or systems, collaborating with the customer service team, and assisting with basic administrative tasks as needed. Qualifications Ability to manage dispatch operations, including scheduling, routing, and coordinating multiple towing and roadside assistance calls. Strong communication skills for interacting with drivers, customers, and team members by phone and digital channels. Proficiency with computers and dispatch or GPS software, and comfort learning new systems and tools. Solid problem-solving skills and sound judgment when handling urgent calls, traffic conditions, and changing priorities. Attention to detail for accurate data entry, call documentation, and record-keeping. Customer service mindset with the ability to remain calm, professional, and courteous in stressful situations. Ability to work onsite in San Diego, CA, with flexibility for shifts that may include evenings, nights, weekends, and holidays. Prior experience in dispatch, transportation, towing, or related fields is preferred but not required. High school diploma or equivalent; additional training in logistics, transportation, or customer service is a plus. Familiarity with the San Diego area and major routes is beneficial.

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