Dispatcher

Position Summary The Dispatcher serves as the communication hub of Mid Valley Protection, Inc. Dispatchers are responsible for monitoring live video surveillance systems, coordinating field officers, responding to alarms and incidents, maintaining accurate documentation, and ensuring smooth day-to-day security operations. This position requires excellent communication, attention to detail, and the ability to remain calm under pressure while following established procedures. Essential Duties & Responsibilities Monitor multiple live security camera systems and video surveillance walls. Observe, identify, and report suspicious or unusual activity. Dispatch security officers to incidents, service calls, and client requests. Maintain constant radio communication with field personnel. Answer incoming phone calls from clients, officers, and the public in a professional manner. Read, understand, and follow all client post orders and company procedures when handling calls and incidents. Prepare and distribute Daily Activity Reports (DARs). Maintain accurate dispatch logs and incident documentation. Monitor alarms, access control systems, and other security technology. Escalate incidents according to company procedures. Track officer locations, conduct welfare checks, and monitor shift activity. Maintain confidentiality of client and company information. Provide excellent customer service to clients, employees, and the public. Perform other dispatch and administrative duties as assigned. Qualifications High school diploma or GED required. Previous dispatch, customer service, or security experience preferred. Strong verbal and written communication skills. Basic computer proficiency and ability to learn company software. Ability to multitask in a fast-paced environment. Excellent attention to detail. Ability to remain calm during emergencies. Ability to work nights, weekends, holidays, and overtime as needed. California Guard Card preferred but not required. Pay: $18.00 - $19.00 per hour Work Location: In person

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