Dispatcher

Overall Summary The Dispatcher is responsible for the management of the daily service schedule. This is an hourly, non-exempt position. On-call weekend rotation is required. Primary Responsibilities · Dispatch Residential and Commercial HVAC Service Technicians and Service Plumbers · Follow Call Prioritization Table to ensure we get the right technician to the right jobsite · Manage Commercial maintenance sold commitments · Manage HVAC/Plumbing incompletes and follow up · Manage Sold Job sales from field technicians/plumbers · Call Confirmation to alert customers technician is on their way · Proactively assessing the scheduling needs and communicating those with the team · The ability to meet deadlines and make sound judgement service-oriented decisions that have financial implications Secondary Responsibilities: · Assist Customer Service department with answering inbound calls and routing appropriately when necessary · Work closely with peers to resolve conflicts and foster positive corporate culture · Initiating and implementing measures to improve team methods, company performance, and quality of service Skills and attributes · Able to handle a flurry of activity and noise volume by answering Dispatch phones, instant messages, internal extension calls, email requests and walk up visitors throughout the day without becoming overwhelmed · Strong oral and written communication skills · Highly analytical and self confident · Highly organized, ability to pay attention to detail and follow-through · Must be able to articulate concerns and represent the views of others · Ability to coordinate and direct the activity of others who are not direct reports · Must be multi-tasking in a fast-paced environment · Must be a persuasive, effective communicator · Helpful personality · Team-oriented personality · Must be highly reliable · Familiarity with Microsoft operating systems and applications · Ability to motivate and care for others Experience requirement · Previous customer service experience - minimum 2 years · Previous dispatch and/or routing experience Physical Requirements · Frequent sitting · Repetitive movement of hands and fingers – typing and/or writing · Occasional standing and walking Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Work Location: In person

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