Dispatcher | $52K–$57K | Transportation Operations
Purple Cow RecruitingDescription: DISPATCHER | TRANSPORTATION OPERATIONS $52,000 - $57,000 Annually | Capitol Heights, MD YOUR HEARTLINE STAFFING CONTACT Elizabeth Banzhaf, LPN | Chief Operating Officer Heartline Staffing Call/Text: 272-230-3157 Email: elizabeth@heartlinestaffing.com LinkedIn: Connect with Elizabeth COMPENSATION & BENEFITS Annual Salary: $52,000 - $57,000 Benefits: No Benefits, as listed in the requisition Signing Bonus: No Relocation Package: None LOCATION & SCHEDULE Location: Capitol Heights, Maryland 20743 Work Arrangement: On-Site Travel Required: Up to 20% Work Schedule: The job description identifies the following scheduling arrangements: Alternating 3 days on / 4 days off (36 hours), or 4 days on / 3 days off Five 8-hour days per week Four 10-hour days per week The requisition's Culture & Perks field lists four 10-hour days. The specific schedule for this opening has not been confirmed. Start times may vary. Overtime, holidays, and weekends are required. Work hours and shifts are subject to change based on operating conditions and business needs. POSITION OVERVIEW Heartline Staffing is recruiting a Dispatcher for an on-site position in Capitol Heights, Maryland. The Dispatcher is responsible for supporting overnight delivery operations, working with drivers to resolve delivery issues related to equipment failures, weather, or store readiness, and communicating resolutions to appropriate parties. The position also addresses overnight associate questions, accident investigations and interviews, and customer service concerns. KEY RESPONSIBILITIES Dispatch and assist drivers throughout overnight delivery operations, resolve delivery issues, and address customer service concerns. Complete driver check-in procedures, audit route equipment and documentation, and inspect trailer and cab cleanliness. Review driver packets and verify the return of phones, chargers, and keys before drivers or helpers end their shifts. Maintain night transportation operations and support the transition to day-shift operations. Conduct daily driver safety messages. Investigate customer complaints using the Customer Reporting Management System (CRM) and communicate findings to management. Monitor route times and driver timekeeping; review driver logs for DOT compliance. Review the I-Bright system for driver location and cold-chain compliance. Verify completion of Driver Vehicle Inspection Reports and overnight reports. Follow Federal DOT and FMCSA regulations and company policies. Maintain a clean work environment, including picking up trash and cleaning spills. Complete other assigned duties and small projects. WORK ENVIRONMENT & PHYSICAL DEMANDS Exposure to dry, cold, and freezer product environments. Moderate noise levels in dock and warehouse areas. Exposure to weather conditions including rain, snow, and cold. Occasional exertion of up to 20 pounds of force and frequent exertion of up to 10 pounds. Frequent standing, walking, reaching, handling, grasping, and computer use. Compliance with cold-chain protocols, grooming and hygiene standards, and required personal protective equipment. Requirements: RECRUITIFI MUST-HAVE REQUIREMENTS Experience working with Samsara. REQUIRED Basic computer skills. REQUIRED ADDITIONAL QUALIFICATIONS STATED IN THE JOB DESCRIPTION High school diploma or equivalent. REQUIRED Minimum three years of experience in vehicle routing, dispatching, or logistics. REQUIRED Proficient English-language and basic math skills. REQUIRED Excellent communication skills, including listening, speaking plainly, and communicating effectively. REQUIRED Problem-solving skills and ability to prioritize issues for immediate resolution. REQUIRED Attention to detail, self-motivation, ability to work independently, and ability to prioritize multiple daily activities. REQUIRED PREFERRED QUALIFICATIONS Experience working in a union environment. Class A or Class B CDL. Experience with Microsoft Office applications, including Excel, Word, Outlook, and P…