Dispatch Supervisor

Dispatch Supervisor Tuber Towing & Recovery - Spruce Grove, AB Full-time, salaried Tuber runs 24/7 across light and heavy towing, recovery, and transport in the Greater Edmonton area. Dispatch is the centre of the whole operation, and we're adding a supervisor to lead it. This is a new seat. You'd own the dispatch floor - the people, the process, and the quality of what goes out the door. WHAT YOU'D BE DOING - Leading our dispatchers and call takers across a 24/7 schedule - Owning the quality of dispatch work: reviewing calls, catching what gets missed, coaching in the moment - Being the decision point when a call gets complicated, so it doesn't have to climb higher - Finding the gaps in our process and turning them into documented standards - On-call for dispatch questions outside your scheduled hours, including weekends. This is phone support, not dispatching. The goal is a team that needs that call less every month. SCHEDULE Salaried with flexible scheduling. Core hours 9-4, with an early or late day most weeks to cover shift handovers. You set your own schedule a week ahead. Occasional weekend presence. WHAT WE'RE LOOKING FOR - Experience leading people - formally or informally - in dispatch, a call centre, logistics, or any 24/7 operation - Comfortable making a decision on incomplete information and standing behind it - Writes clearly. You'll be documenting process, not just following it. - Towing experience is an asset, not a requirement. We can teach towing. We can't teach judgment. WHAT YOU GET - A seat with real authority in a company that's growing fast - Control over your own schedule - Benefits: Paid training and continuing education Dental, extended health, and vision care benefits Paid vacation time Bonus pay and overtime compensation Access to industry-leading equipment and technology Additional employee perks and rewards - A clear view of where this goes. We're building, not maintaining. COMPENSATION $68,000 - $78,000 per year, depending on experience. Pay: $68,000.00-$78,000.00 per year Benefits: Dental care Vision care Work Location: In person

View the full posting and apply