Dispatch & Sales Support Specialist

About the Role Thoroughbred Sedan, Van & Bus LLC is looking for an experienced, reliable Operations & Administrative Assistant to join our team in Rosedale. This is a fast-paced role that handles a mix of dispatching, client customer service, sales support, and daily office tasks. We are looking for a sharp, proactive professional who can juggle multiple tasks efficiently, communicate clearly, and keep our day-to-day operations running smoothly. Key Responsibilities Customer Service & Client Support: Answer incoming phone calls, take messages, assist clients with inquiries, and maintain strong working relationships with account contacts and clients. Dispatch & Fleet Monitoring: Use our dispatch software to monitor vehicle routes, relay real-time updates to drivers and affiliates, and ensure pickups stay on schedule. Reservations & Account Entry: Input client trip details into our booking system, manage account schedules, and keep customer records up to date. Sales & Billing Support: Assist with incoming sales calls and emails, follow up with potential and existing clients on service needs, and help process basic invoices and billing entries. General Office Tasks: Follow up with clients post-trip to ensure service quality, manage contract records, and assist team members with general administrative needs. Qualifications & Requirements Must be able to work on-site at our Rosedale office Monday through Friday from 8:30 AM to 4:30 PM. At least 1 year of administrative, office, or customer service experience required. Background in dispatch, logistics, or corporate transportation is a strong plus. Comfortable learning new software quickly, with basic working knowledge of Google Suite and/or Microsoft Office. Excellent phone etiquette and written communication skills to interact professionally with clients, coworkers, and drivers. Strong attention to detail, ability to prioritize under pressure, and good common-sense problem-solving skills. Reliable transportation to and from our office. Pay: From $22.00 per hour Expected hours: 40.0 per week Benefits: Paid time off Parental leave Retirement plan Experience: Administrative: 2 years (Required) Dispatching: 1 year (Preferred) Language: English (Required) Shift availability: Day Shift (Required) Work Location: In person

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