Dispatch Operations Officer - Emergency Management

Position Title: Dispatch Operations Officer - Emergency management Location: Revere, MA Pay: $20.00 - $30.00 per hour (commensurate with experience and qualifications) --------- Position Overview The Dispatch Operations Officer plays a critical role in coordinating daily emergency response operations. This detail-oriented, customer-focused individual ensures the efficient deployment of teams, vehicles, and equipment while maintaining excellent communication with clients, drivers, and emergency agencies. We are seeking candidates with strong organizational skills, customer service experience, and the ability to thrive under pressure. Dispatching experience is preferred, but we are willing to train the right candidate. Key Responsibilities 1. Emergency Dispatch Operations: Efficiently dispatch teams to their destinations and assignments. Determine the best driver/operator and vehicle combination based on the customer's needs. Monitor operations in real-time, adjusting resource allocation as necessary. Serve as the primary contact for customers, providing updates and addressing concerns. 2. Communication & Coordination: Maintain clear communication with drivers, customers, and emergency agencies. Relay accurate and timely information to ensure seamless operations. Build mutual trust and maintain positive relationships with all stakeholders. 3. Administrative Duties: Document all service calls, including job details and outcomes. Maintain logs and reports for billing, compliance, and post-incident analysis. Be productive during downtime by assisting with other office tasks as needed. 4. Team Collaboration: Work effectively with co-workers, supervisors, and other teams to maintain smooth operations. Adhere to all health and safety procedures. Participate in training and preparedness exercises to enhance operational knowledge. 5. Customer Service Excellence: Provide exceptional customer service at all times, ensuring customer satisfaction. Manage challenging situations calmly and professionally. Qualifications High school diploma or equivalent. Prior experience in dispatching or emergency response coordination preferred Strong computer skills and the ability to read and write clearly. Excellent organizational and time management skills. Ability to thrive in a high-pressure environment. Valid driver’s license and the ability to pass a State Police background check. Benefits Health insurance options Opportunities for professional growth and training in advanced operations. Supportive team environment with opportunities to work directly with local emergency agencies. How to Apply: Submit your resume detailing your qualifications and interest in the role. Applications will be reviewed on a rolling basis. Job Types: Full-time, Part-time Pay: $20.00 - $30.00 per hour Benefits: Professional development assistance Experience: Dispatching: 1 year (Required) Work Location: In person

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