Dispatch/Operations Manager

Dispatch / Operations Manager Skyline Carriers Ltd. – Nisku, AB Salary: $65,000 - $70,000 per year. Job Type: Full-Time Schedule: Monday–Friday, regular daytime hours + on-call phone availability as required About Skyline Carriers Skyline Carriers Ltd. is a growing transportation company based in Nisku, Alberta. We provide hotshot, dedicated, local and regional transportation services throughout Alberta and Western Canada. We are looking for an experienced, highly organized and dependable Dispatch / Operations Manager to take ownership of our day-to-day dispatch and transportation operations. This is not simply a desk dispatch position. We are looking for someone who can manage the daily movement of our fleet, coordinate drivers and customers, solve problems as they arise, and help ensure our trucks are being utilized efficiently and profitably. Key Responsibilities Manage daily dispatch and scheduling of company trucks and drivers Coordinate multiple pickups, deliveries and time-sensitive hotshot jobs Assign drivers and equipment based on location, load requirements, availability and customer deadlines Communicate directly with customers regarding bookings, pickups, deliveries, ETAs and job requirements Monitor drivers and vehicles throughout the day using Geotab Respond quickly to schedule changes, breakdowns, delays and last-minute customer requests Keep trucks productive while minimizing unnecessary downtime and empty kilometres Review driver daily job sheets, timesheets, kilometres and fuel information Ensure drivers accurately record their hours and work performed for each customer Ensure job numbers, PO numbers, delivery information and supporting documentation are properly completed Work closely with administration/bookkeeping to ensure completed jobs are ready for accurate and timely invoicing Maintain organized dispatch and customer records Coordinate vehicle maintenance, inspections and service requirements Assist with driver scheduling, performance and day-to-day operational issues Monitor upcoming work and plan truck and driver availability accordingly Maintain strong relationships with existing customers Help identify opportunities to improve fleet utilization, routing and overall operational efficiency Handle urgent after-hours driver, customer and dispatch matters when required After-Hours / On-Call Requirement This is a full-time position with regular daytime working hours. However, transportation does not always operate strictly within regular business hours. The Dispatch & Operations Manager must be reasonably available by phone outside regular working hours, including evenings, weekends and holidays, when required . This does not mean you will be actively working 24/7 or receiving calls continuously. After-hours calls are generally limited; however, this position requires someone dependable who can answer and respond when an urgent customer request, driver issue or operational situation arises. Qualifications We are looking for someone with: Previous experience in trucking dispatch, transportation, logistics, hotshot or oilfield transportation Strong organizational and time-management skills Ability to manage multiple trucks, drivers and jobs simultaneously Excellent communication and customer-service skills Strong problem-solving and decision-making abilities Ability to remain calm and organized when schedules change unexpectedly Good computer and administrative skills Strong attention to detail and accurate record keeping Ability to work independently and take ownership of daily operations Understanding of trucking operations, driver hours and transportation documentation Experience with Geotab, QuickBooks, Loadlink or similar transportation/dispatch software is considered an asset. Compensation $65,000 - $70,000 per year . The performance bonus will be based on measurable operational objectives such as fleet utilization, dispatch efficiency, job documentation, customer service and overall ope…

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