Dispatch Admin Clerk

STC Warehousing and Distribution provides logistics and warehousing solutions to our valued customers for over 30 years. The Dispatch Admin Clerk will assist in managing carrier/customer invoices by gathering required documentation, entering data and assisting in the billing process. The successful candidate will ensure that the company billing is accurate and up to date. The Dispatch Admin Clerk will actively manage billing inquiries and work in a responsive and timely manner to resolve issues. The incumbent will also provide administrative service support to the organization by performing administrative tasks as needed. This is a day shift position - shift start 7-9 am. Responsibilities Receive, process and verify the accuracy of orders from customers Book orders into organization's order software Provide quality service to customers Work with other departments to resolve problems, facilitate solutions and enhance customer service offerings. Responsible for compiling data and supporting documents to prepare accurate customer billing Work with carriers/customers regarding credits/corrections and errors/disputes Other administrative duties as assigned by management Requirements Dedicated commitment to providing superior, timely customer service Excellent and effective interpersonal and communication skills - written and verbal Strong problem-solving and decision-making skills Highly organized with the ability to multi-task Team cooperation and respect is required Accurate and detail-oriented Time management skills Ability to work well with a computer Work Environment: Office Setting, Tight Deadlines, Telephone etiquette is a must. Previous customer service experience and logistics background is an asset, but not required. Compensation based on experience Job Type: Full-time Pay: $18.00-$23.00 per hour Benefits: Dental care Extended health care Vision care Experience: Transportation management systems: 1 year (preferred) Work Location: In person

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