Director, Product & Strategy

Job Title: Director, Product & Strategy Location: Hybrid (3 days per week) in Toronto / Greater Toronto Area (GTA), Ontario, Canada. Candidates must reside in Toronto or the GTA and be legally authorized to work in Canada. Travel: Approximately 10-20% Employment Type: Permanent, Full-Time Hiring Timeline: Immediate Reporting Line: Head of Tech Delivery Existing Vacancy: Yes. This posting is for an existing vacancy. Application Deadline: Open until filled. Applications are reviewed on a rolling basis. Salary Range: $140,000 - $160,000 CAD base per year, plus 15% bonus eligibility. About Fulfillment IQ Fulfillment IQ (FIQ) is a supply chain technology and consulting company helping retailers, brands, and 3PLs solve complex fulfillment and logistics challenges. Our work spans three core practices: Supply Chain Consulting, Technology Delivery & Transformation, and Implementation. We help customers assess and design supply-chain strategies, select and implement technology, modernize fulfillment operations, and build technology solutions that solve complex operational challenges. The Opportunity We are looking for a Director, Product & Strategy to lead our Tech Delivery practice across both sides of the house: the internal teams that build, and the client relationships that fund and shape the work. This is a hands-on leadership role for someone who is equally comfortable in a client boardroom shaping strategy and in a delivery stand-up unblocking a team. You will own the arc of a client engagement end to end: understanding the business problem, shaping the solution strategy, and directing the cross-functional team that delivers it, all while continuously deepening and expanding the client relationship. You will also help incubate Fulfillment IQ's own internal innovation products, applying the same product discipline to what we build for ourselves. What You’ll Do Client & Relationship Leadership Own the client relationship as the senior point of contact for assigned clients, building trust with stakeholders from operators to executives. Capture and translate client needs into clearly framed problems and solution strategies, translating business goals into delivery roadmaps. Grow and expand accounts by identifying new opportunities, shaping proposals and statements of work, and converting successful delivery into expanded scope and long-term partnership. Manage expectations, scope, risks, and escalations proactively, keeping engagements healthy commercially and operationally. Delivery & Team Leadership Lead and mentor cross-functional delivery teams, product managers, business analysts, UX designers, DevOps engineers, developers (front-end, back-end, full-stack), and tech leads. Direct delivery across engagements, planning, resourcing, quality, timelines, and budgets, and holding teams accountable to outcomes. Establish delivery standards, ways of working, and reusable practices that raise quality and predictability across the practice. Attract and develop talent, coaching leads, growing capability, and building a team people want to be part of. Product & Solution Strategy Shape solution architectures and product strategies that fit each client's operations, budget, and roadmap. Incubate Fulfillment IQ's internal innovation products, owning discovery, prioritization, and delivery of what we build for our own IP and platforms. Translate supply chain and fulfillment technology trends into practical recommendations and differentiated offerings. Partner closely with sales, partnerships, and leadership to align solutions with market opportunity. What You'll Bring 8+ years of relevant experience, including leadership of technology delivery, product, or professional-services teams (services, consulting, systems-integration, or product backgrounds all welcome). Proven ability to manage senior client relationships and grow accounts, turning delivery success into expanded scope and revenue. Strong command of software delivery: product man…

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