Director, Operations

Director of Warehouse Operations About us: We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience. We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success. Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission. Job Summary: Metropolitan’s new Penns Grove / Carney’s Point, New Jersey Distribution Center is a major East Coast operation supporting multiple business segments, including 3PL warehousing, inbound receiving, fulfillment, cross-dock, linehaul, returns, and integration with Metropolitan’s final-mile delivery network. The Director of Operations is responsible for the overall performance of the facility, including safety, service, inventory accuracy, productivity, labor management, customer performance, financial results, building standards, and continuous improvement. As the leader of a new Metropolitan location, this position will play an important role in establishing the operating culture, developing the leadership team, implementing Metropolitan standards and systems, supporting customer onboarding, and scaling the operation as volume grows. The Director will work closely with Operations, Customer Success, Business Transformation, Quality, Safety, and other functional teams to ensure the facility delivers consistently against customer commitments and Metropolitan operating standards. Primary Responsibilities Facility & Operational Leadership Provide overall leadership and accountability for warehouse operations within the Penns Grove / Carney’s Point Distribution Center. Strategically, manage the operation in accordance with Metropolitan policies, operating standards, customer requirements, and company objectives. Lead a 24/7 operating environment, including multiple shifts and seven-day-per-week operations as business requirements dictate. Establish and maintain a strong operating culture focused on safety, accountability, customer service, quality, productivity, and continuous improvement. Ensure appropriate management coverage and escalation processes across all shifts. Maintain effective communication and coordination between warehouse, transportation, linehaul, final-mile, customer service, and corporate functions. Ensure the facility is prepared to scale staffing, capacity, equipment, and processes as customer volume increases. New Facility Launch & Customer Onboarding Support the operational launch and stabilization of the new Penns Grove / Carney’s Point facility. Build and develop the facility leadership structure and operating routines. Partner with cross-functional teams on new customer implementations, inventory transitions, system setup, SOP development, testing, and go-live readiness. Ensure customer requirements are translated into clear operational processes and measurable performance standards. Support facility layout, workflow, storage utilization, MHE requirements, labor planning, and operational readiness. Lead post-launch stabilization and continuous improvement activities. Customer Service & SLA Performance Maintain strong customer relationships by ensuring timely response, issue resolution, and operational follow-through. Ensure execution against customer SLAs, contractual commitments, and Metropolitan service standards. Participate in customer business reviews and operational discussions as required. Identify service risks and operational exceptions early and implement corrective action before they negatively impact the custo…

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