Director of Operations – Warehouse & Distribution (Food Service)

Director of Operations – Warehouse & Distribution (Food Service) About Loyalty Markets We help tens of thousands of people have a better workday, every day. After a long shift, when someone has a 15-minute break, they want their coffee hot, their food tasty, their drinks refreshing and their checkout painless. We do whatever it takes to make that happen. Loyalty Markets, with our sister brands Heather's Kitchen and SnackHub, runs micro markets, smart fridges, vending, office coffee and fresh food across 200+ workplaces in Ontario. We are growing fast and investing heavily in data and technology to run the business better. Role at a glance Location: 1177 Caledonia Road, North York, ON — on-site daily Reports to : CEO Team: Warehouse (lead hand + pickers), full-time drivers, and outsourced route partners After hours: First escalation point for urgent operational issues, with a designated backup arrangement Compensation: Base salary $90,000–$110,000, plus a performance bonus of up to 15% of base Vacancy: Existing vacancy Why this role exists We believe operational discipline is what separates a good business from a great one, and we are looking for a leader who believes it too. That means lifting our operating standard and holding it every day. This role makes sure the wheels don't come off and the engine runs smoothly every day, whether the CEO is in the building or not. You will own our warehouse and distribution operation end to end: drivers, warehouse, outsourced route partners, fleet and route planning, for Loyalty Markets and SnackHub fulfilment. This is a hands-on leadership role. You lead from the floor, set the standard by example, and build the team and systems that hold it. For the right person, it is a path to running our Ontario operations. What you'll own Delivery cost and route economics — our largest area of spend. Plan routes for density and efficiency, review them every quarter, and drive cost down as the business scales. Outsourced route partners — contracts, service standards, performance reviews, and the decision on which routes we run ourselves versus outsource. Fleet — preventive maintenance, repair and fuel costs, replacement planning, CVOR and driver compliance. Warehouse and fulfilment — accurate receiving, picking and fulfilment; documented SOPs for every role; a clean, organised warehouse that keeps pace with growth. Service reliability and cold chain — runs completed on time and an unbroken cold chain from receiving through storage and transport. Field execution — drivers consistently working to our standards (inspections, temperature checks, inventory counts, spoilage capture), tracked and actively managed. Health, safety and compliance — OHSA, WSIB and CVOR; cleanliness and sanitation standards; zero preventable incidents. New market launches — route capacity, first-stock picking, scheduling and service frequency. People and leadership — hiring, onboarding, coaching and documentation; building a capable lead layer in the warehouse and on the road. Growth — absorbing new sites, routes and acquired businesses without service or cost slipping, and planning capacity ahead of growth. Planning and reporting — the annual operations plan and budget, running the operation off our daily reports and dashboards, and monthly KPIs to the CEO. Not part of this role: purchasing and inventory planning (Retail team), field equipment service (Client Success), kitchen production (Heather's Kitchen) and customer relationships (Client Success). You will work closely with each of these teams. Your first year Take ownership of our daily operating reports and close the loop on every flag. Bring picking accuracy and delivery cost to target. Assess the fleet: condition, maintenance and repair history, and replace-versus-repair decisions. Bring the warehouse to a documented standard of cleanliness, organisation and compliance. Formalise a wareh…

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