Director of Operations

THE ROLE The Director of Operations is responsible for leading Anisa International’s order management, planning, logistics, and operational systems to ensure efficient and reliable execution from customer purchase order through final delivery. This role will serve as the operational link across Sales, Project Management, Finance, Manufacturing, and Supply Chain, ensuring customer demand is translated into executable plans, orders move accurately and on time, and teams have clear visibility to priorities, risks, and delivery commitments. A critical mandate of this position is to strengthen and optimize the systems, processes, and workflows that support Anisa International’s operations. The Director will identify opportunities to simplify processes, improve data integrity, increase automation, establish meaningful KPIs, and maximize the use of NetSuite and other operational platforms. Accountabilities are divided into two areas. The Director directly owns operational planning, systems and process optimization, performance and analytics, and cross-functional leadership. The Director provides oversight of order management, logistics, and master data, which are executed day to day by the Operations Manager, a direct report to this role. In those areas, the Director sets standards, priorities, controls, and escalation paths and provides high-level input as needed. The ideal candidate combines strong operational leadership with a hands-on understanding of order management, planning, logistics, ERP systems, and continuous improvement. DIRECT ACCOUNTABILITIES The Director owns and leads the following areas. Planning & Operational Readiness Own operational planning processes that connect customer demand, production requirements, inventory, and delivery schedules. Partner with Manufacturing and Supply Chain leadership to align customer requirements with production capacity and priorities. Maintain forward-looking visibility to demand, production requirements, shipment timing, and potential constraints. Establish disciplined planning cadences and cross-functional operating reviews. Identify capacity, inventory, material, or timing risks and drive mitigation plans with the appropriate functional owners. Lead inventory planning and optimization strategy to balance customer service, working capital, and operational requirements. Develop planning tools and reporting that improve forecast visibility and decision-making. Systems & Process Optimization Serve as the operational business owner for NetSuite and related systems supporting order management, planning, inventory, and logistics. Assess current workflows and identify opportunities to simplify, automate, standardize, or eliminate manual processes. Drive system enhancements that improve operational efficiency, data accuracy, visibility, and scalability. Establish clear business requirements for system changes and partner with internal and external technical resources on implementation. Improve integration and information flow between Salesforce, NetSuite, and operational workflows. Develop standardized operating procedures and ensure consistent adoption across teams. Lead change management and training related to new operational processes and systems. Operational Performance & Analytics Establish and maintain an Operations KPI framework and dashboard. Track performance across order accuracy, on-time delivery, lead times, logistics costs, inventory, order cycle time, master data quality, and operational exceptions. Use data to identify root causes, recurring bottlenecks, and opportunities for improvement. Develop measurable improvement initiatives and track results. Provide leadership with clear visibility to operational performance, risks, and corrective actions. Cross-Functional Leadership & Team Development Act as a key connector between Sales, Project Management, Manufacturing, Supply Chain, Finance, and other functional teams. Define clear roles, responsibilities, handoffs,…

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