Director of Non-Emergency Medical Transportation (NEMT)

Director of Non-Emergency Medical Transportation (NEMT) Ready to build something from the ground up? We have an exciting opportunity for you! Lakeview Behavioral Health is launching a new Non-Emergency Medical Transportation (NEMT) program, and we're looking for a motivated, hands-on leader to help bring it to life! We're seeking someone who enjoys taking initiative, solving problems, building processes, and turning ideas into successful operations. Some of the initial groundwork has been completed, but there's still plenty to develop, implement, and grow. This is an opportunity to take ownership of a new program and play a key role in shaping its future. This isn't your typical director position! During the initial launch, you'll be directly involved in providing transportation services while establishing operations, building partnerships, and growing the program. As services expand and additional drivers are hired, your role will transition toward leading daily operations, managing staff, and driving continued growth. Wage : Starting salary of $37,440–$41,600 annually, based on experience and qualifications, with potential opportunities for performance-based bonuses. What You'll Do Build & Grow the Program Lead the development and launch of Lakeview's new NEMT program. Establish policies, procedures, workflows, and systems needed for successful operations. Identify opportunities to grow services, increase transportation volume, and build community partnerships. Develop strategies for staffing, service expansion, and long-term success. Get Hands-On & Lead Operations Initially serve as the primary driver while helping get the program up and running. Coordinate scheduling, dispatching, routing, and daily transportation operations. Ensure clients receive safe, reliable, and professional transportation services. Recruit, train, and supervise drivers as the program grows. Troubleshoot challenges and find solutions to keep operations running smoothly. Keep Things Safe & Compliant Ensure compliance with applicable Minnesota NEMT, MnDOT, and DHS requirements. Establish and maintain safety procedures, driver qualifications, training, and required documentation. Oversee vehicle readiness, inspections, maintenance, and transportation equipment. Drive Performance & Success Monitor transportation volume, service quality, operational efficiency, and program performance. Work with leadership to manage budgets, expenses, and revenue. Identify opportunities to improve operations, control costs, and support continued growth. Maintain accurate transportation documentation for billing and reporting. What We're Looking For Experience in transportation operations, program development, or management, preferably in NEMT or a related transportation service. Experience developing and implementing processes, procedures, or new services. Strong leadership, communication, organization, and problem-solving skills. A self-motivated individual who is comfortable working independently, taking initiative, and building something new. A valid driver's license and acceptable driving record. Ability to meet and maintain applicable Minnesota NEMT driver qualifications, background study, training, and certification requirements, including DOT medical certification. Even Better If You Have: Experience developing business relationships, community partnerships, or expanding transportation services. Knowledge of Minnesota NEMT regulations, transportation compliance, or fleet management. What Makes This Opportunity Different? You'll have the chance to help shape a brand-new service from its early stages, make meaningful decisions, and see the direct impact of your work as the program grows. We're looking for someone who isn't afraid to roll up their sleeves, take the wheel (literally!), and help turn a new opportunity into a successful, sustainable transportation program. If you're ready for a hands-on leadership opportunity where you can build, lead, and grow, we…

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