Director of Fulfillment

Director of Fulfillment Indianapolis, IN Area | Direct Hire | Senior Leadership Opportunity Exegistics has partnered with a growing pharmaceutical and biopharmaceutical organization in the Indianapolis area to identify an experienced Director of Fulfillment . This strategic leadership role is responsible for overseeing fulfillment, warehousing, inventory management, logistics, and distribution operations within a highly regulated environment. We are seeking a proven operational leader who can drive efficiency, ensure regulatory compliance, develop high-performing teams, and support continued business growth. Position Summary The Director of Fulfillment will provide leadership for all aspects of fulfillment and distribution operations, ensuring products are delivered accurately, efficiently, and in compliance with industry regulations. This individual will play a key role in developing scalable processes, leading operational teams, and supporting organizational growth initiatives. Key Responsibilities Lead day-to-day fulfillment, warehousing, inventory, logistics, and distribution operations. Ensure customer orders are fulfilled accurately and on time while maintaining exceptional service levels. Develop, implement, and continuously improve standard operating procedures (SOPs). Optimize supply chain processes to increase efficiency, enhance customer satisfaction, and reduce costs. Collaborate with suppliers, manufacturers, logistics providers, and internal departments to ensure seamless operations. Monitor key performance indicators (KPIs) and operational metrics to identify opportunities for improvement. Ensure fulfillment and distribution activities remain compliant with GMP and GDP requirements. Partner with Quality Assurance and Regulatory Affairs teams on audits, compliance initiatives, and process improvements. Lead, coach, and develop warehouse, inventory, logistics, and fulfillment teams. Establish performance expectations and foster a culture of accountability and continuous improvement. Develop long-term fulfillment and supply chain strategies that align with business objectives and future growth. Evaluate and implement technology, automation, and operational improvements to enhance performance. Collaborate with senior leadership to align operational strategy with company goals. Qualifications Required Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. 10+ years of experience in fulfillment, logistics, distribution, supply chain, or related operations. 5+ years of leadership experience within the pharmaceutical or biopharmaceutical industry. Experience managing fulfillment or distribution operations in a regulated environment. Strong knowledge of GMP and GDP requirements. Proven success leading and developing operational teams. Strong analytical, problem-solving, and decision-making skills. Experience utilizing operational data and performance metrics to drive improvements. Excellent communication and interpersonal skills. Experience with ERP, WMS, and supply chain management systems. Ability to manage multiple priorities in a fast-paced environment. Preferred Master's degree in Supply Chain Management, Operations, Business Administration, or a related discipline. Experience leading operational growth, process optimization, and scalability initiatives. What We're Looking For The ideal candidate is a hands-on, results-driven leader who can effectively balance people, process, compliance, and performance . You thrive in a highly regulated environment and have a demonstrated ability to improve operational efficiency, strengthen service levels, build strong teams, and support long-term organizational growth. Candidates with experience leading fulfillment or distribution operations within a pharmaceutical, biopharmaceutical, biotech, healthcare, or other regulated environment are strongly encouraged to apply. Benefits Direct-hire leadership opportunity Competitive compensa…

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