Design Installation Specialist

DESIGN INSTALLATION SPECIALIST This role is responsible for final execution and installation of designs and purchases for our clients. It is often the final touch point many of our customers will experience with the Flourish brand so we believe it is one of the most important parts of the process. The person in this role must care deeply about creating a great customer experience and be willing to problem solve, be creative, and communicate with other Flourish team members to consistently make that happen. This is a dynamic role with little repeat in daily schedules or activity. It requires a balance of self direction and coordination among multiple team members to achieve priorities across the retail, design and procurement parts of the business. Key Responsibilities ● Provide installation services for design clients and retail customers that include: hanging drapery, hanging art and/or mirrors, exchanging lighting fixtures, assembling and delivering furniture and decor. ● Communicate with team members to create a weekly delivery and installation schedule according to priority and efficiency ● Communicate and coordinate delivery and installation date options with clients and provide confirmations. ● Schedule, coordinate and supervise additional labor for larger installations ● Act as the main point of contact for our freight forwarders and warehouse manager for receipt of client or retail deliveries from manufacturers ● Conduct weekly inventory of warehouse, inspecting arrival of new merchandise for damage, updating inventory log and storing to appropriate location ● Participate in weekly team meetings to stay abreast of all client projects and on-going needs of the shop and to stay connected as a team member ● Work closely with our partners and specialty providers (drapery workroom, painters, wallpaper installers, upholsterers, etc) in the coordination of material drop off and pickups and assisting with execution of delivery where needed ● Operate the Corob Paint Tinting Machine and Mixer to dispense Little Greene Paints to customers and design clients. ● Safely operate a company vehicle (sprinter van) to and from delivery locations ● Ensure all Standard Operation Procedures are followed consistently for receiving, inspecting, storing and delivering all merchandise ● Actively contribute ideas to improve on the SOPs to create a better client experience, create efficiencies, or increase profit. Requirements ● Genuine desire to create consistently authentically great customer experiences ● Enjoys working in a team setting ● Ability to manage and prioritize multiple demands ● Problem solving abilities ● Must be ok working in an environment with little routine and where the activities will vary from day to day ● Able to work with minimal day-to-day direction but comfortable asking for clarification or direction when needed ● Drug testing in accordance with VDOT standards for professional vehicle operators ● Must be able to lift at least 50-75 lbs. unassisted and move heavy furniture safely. With team lifts from 100-400 pounds. ● Responsible driving record ● Dependable, punctual, and able to work as part of a team ● References will be requested to verify reliability and work ethic ● Ability to perform small handyman tasks a plus ● Candidate must maintain a well groomed and tidy appearance Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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