Department Manager, Ocean Export (Pharma)
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV – Global transport and logistics Location: USA - Itasca, N Arlington Heights Rd Division: Air & Sea Job Posting Title: Department Manager, Ocean Export Time Type: Full Time Summary The Ocean Export Department Manager oversees the export process for ocean cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to ensure a high level of service and customer satisfaction. Duties and Responsibilities Oversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines. Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery. Build and maintain relationships with customers, vendors, and third-party service providers. Address and resolve customer inquiries promptly to maintain satisfaction and trust. Ensure compliance with all relevant regulations, including customs regulations and trade laws. Stay updated on changes in ocean freight regulations and export controls. Develop and implement policies and procedures to improve efficiency and service quality. Identify and execute process improvements to reduce costs and enhance customer satisfaction. Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality. Analyze performance data to identify trends and areas for improvement. Supervisory Responsibilities Supervise ocean export managers, a team of ocean export coordinators and support staff. Educational background / Work experience Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred. 5 years of experience in freight forwarding, logistics, or a related field is preferred. Prior experience in ocean exports and supervisory roles is highly desirable. Preferred Qualifications: Familiarity with ocean freight regulations, customs requirements, and export controls. Knowledge of shipping routes and schedules. Skills & Competencies Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment. Lead Your Team: Excellent leadership and communication skills to manage and motivate a team. Lead Your Business: In-depth knowledge of logistics, supply chain management, and ocean freight principles. Language skills Fluency in English is required. Computer Literacy Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with logistics and ocean cargo management systems. Physical Demands Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accom…