Dental Office Manager

Company Overview Stonehill Dental is a dedicated family and cosmetic dental practice in Hamilton, Ontario, committed to restoring and enhancing the natural beauty of patients' smiles. Our team prioritizes communication, patient comfort, and education to deliver an exceptional dental experience for every individual we serve. Job Overview We are seeking a highly organized and motivated Dental Office Manager to oversee the daily operations of our practice. The ideal candidate will have strong leadership skills, extensive dental office experience, and proficiency with practice management software. This role requires a proactive approach to managing staff, ensuring efficient workflows, and maintaining a welcoming environment for patients. Duties Supervise and coordinate front office staff, including scheduling, billing, and patient communication Oversee appointment booking, the recall system, patient records management, and insurance processing using Dentrix or similar practice management software Manage insurance claims, pre-determinations, collections, and accounts receivable Handle human resources tasks, including hiring, onboarding, training, performance evaluations, and conflict resolution Assist with budgeting, financial reporting, and tracking practice metrics (production, collections, new patients), reporting to the dentist/owner Manage inventory, supplies, vendors, and equipment maintenance Maintain compliance with RCDSO guidelines, privacy legislation (PHIPA), healthcare regulations, and workplace health and safety requirements Support clinical staff by ensuring smooth operation of electronic records systems and adherence to safety protocols Handle patient concerns and escalations with professionalism and empathy Foster a positive team environment that encourages professional development and high-quality patient care Qualifications 2+ years of dental office management or similar healthcare administrative experience, including at least 1 year in a supervisory role Strong knowledge of Dentrix or comparable dental practice management software Strong knowledge of dental insurance, CDCP, and billing Experience with human resources functions in a medical or dental setting Familiarity with electronic records systems and dental/medical terminology Demonstrated ability to lead and motivate staff effectively Competency in budgeting, inventory management, and healthcare compliance standards Excellent communication, organization, and problem-solving skills Dental office administration diploma or business/healthcare management education is an asset Background in medical office or hospital environments, including nursing or acute care experience, is an asset What We Offer Competitive wage based on experience Health and dental benefits Paid vacation and paid sick days Discounted dental care for you and your family Continuing education and professional development support A friendly, team-oriented work environment How to Apply Join our team to lead a dynamic dental practice where your organizational expertise will directly contribute to outstanding patient care and operational excellence! Submit your resume and a short cover letter through Indeed telling us why you'd be a great fit for Stonehill Dental. We thank all applicants; only those selected for an interview will be contacted. Stonehill Dental is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Pay: $30.00-$41.96 per hour Expected hours: 40.0 – 45.0 per week Work Location: In person

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