Delivery Driver Trainer
Caffey DistributingSUMMARY The primary purpose of the Delivery Trainer is to be the primary trainer for newly hired delivery drivers and trainees. The Delivery Trainer will ensure all team members are equipped with the knowledge, skills, and behaviors needed to safely and effectively execute their routes. The Delivery Trainer is expected to promote and exemplify a safe, professional, and service-oriented work environment at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES: Represent the company in a professional manner and provide excellent customer service. Assist Delivery Manager and Delivery Supervisors in promotion of safe work practices to include frequent behavior-based safety observations. Confer with Delivery Supervisors to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations. Primary responsibility, under supervision of Delivery Supervisor, for training new delivery drivers and trainees. Training should follow the Onboarding Schedule for each position within the department Conducts refresher training for delivery drivers upon request or due to performance issues. Participate in the development or improvement of standard operating procedures. Develops high level of proficiency in all delivery processes and procedures. Be a subject matter expert on all delivery processes and equipment ` Assist with all other delivery training duties as needed to ensure completion and compliance. Is familiar with routes in all areas and departments to ensure flexibility and route coverage. Is familiar with all types of delivery equipment, including, but not limited to pallet jacks, dock and dock-leveler, hand trucks, trucks and trailers. Maintain a friendly, working relationship with the Manager on each account on all routes in assigned area. Listen to and resolve service complaints. Prepare invoice, collect payment from customers and record transactions on customer receipt. Check in product with Store Manager, following store policy. Restock displays, coolers, and cold box with new product, maintain product rotation in backroom, cooler, and on displays Responsible for adhering to Overage Beer Policy. Comply with all FMCSR, state, and local laws and regulations. Maintain safe driving record and comply with company driving policy. Attend all scheduled meetings and company functions as required. Adhere to dress code, including safety “non-negotiables,”. Obey all Federal, State, and local laws. Perform other duties as assigned. COMPETENCIES REQUIRED Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics. Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings. Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members. Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals. Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities. Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions. Motivation – Sets and achieves challenging goals; measures self against standard of excellence. Professionalism – Treats others with respect and consideration regardless of their status or position. Safety and Security – Observes safety and security procedures. QUALIFICATIONS To perform this…