Customs Brokerage Manager, Customs Compliance

Job Description: Customs Brokerage, Corporate Compliance & National Import Operations Manager Position Summary The Customs Brokerage, Corporate Compliance & National Import Operations Manager is responsible for providing strategic leadership and oversight of the company's nationwide customs brokerage, import operations, and regulatory compliance functions. This position is responsible for ensuring that all import activities are conducted in accordance with U.S. Customs and Border Protection (CBP) regulations, Partner Government Agency (PGA) requirements, and applicable federal trade laws and regulations. The role oversees the company's customs brokerage operations, establishes and maintains corporate compliance policies and internal controls, and ensures consistency, accuracy, and efficiency across all national import operations and branch locations. Key Responsibilities Corporate Compliance & Regulatory Oversight Develop, implement, and maintain corporate-wide import compliance policies, procedures, and internal controls. Ensure compliance with CBP regulations, Customs Modernization Act requirements, applicable trade laws, and Partner Government Agency (PGA) requirements. Maintain oversight of the company's Customs Broker License and ensure all applicable licensing and regulatory obligations are met. Monitor regulatory changes, tariff updates, trade policies, and government requirements, communicating changes to the appropriate departments and implementing necessary procedural updates. Oversee compliance audits, internal reviews, and corrective action plans. Ensure proper recordkeeping and compliance with CBP record retention requirements. Identify potential compliance risks and establish preventative measures to minimize exposure, penalties, and operational disruptions. Oversee compliance with import security programs, including ISF requirements, when applicable. Provide guidance on customs valuation, tariff classification, country of origin, trade preference programs, and other import compliance matters. Serve as the company's primary point of contact for customs compliance matters and regulatory inquiries. National Import Operations Management Provide national oversight of all import and customs brokerage activities across company locations. Establish standardized operating procedures to ensure consistency, accuracy, and efficiency throughout all branches. Oversee import entry processing, customs clearance, documentation, and release procedures. Monitor entry accuracy, timeliness, productivity, and service levels across all import teams. Work closely with branch managers and department supervisors to address operational challenges and improve workflow. Ensure proper coordination between customs brokerage, documentation, ocean, air, and transportation departments. Identify operational inefficiencies and implement solutions to improve productivity and service delivery. Establish and monitor departmental KPIs and performance expectations. Support business expansion and the development of new import services and operational capabilities. Customs Brokerage Department Leadership Direct and oversee the Customs Brokerage Department, including licensed customs brokers, entry writers, entry supervisors, and compliance personnel. Ensure accurate and timely filing of import entries through ACE/ABI and other applicable electronic systems. Provide oversight and guidance on complex customs entries, classification matters, valuation issues, and regulatory requirements. Monitor entry processing quality and establish procedures to reduce errors, delays, and compliance exposure. Ensure proper handling of customs examinations, holds, rejections, liquidations, protests, and post-entry corrections, as applicable. Maintain effective communication between brokerage staff, clients, carriers, and government agencies. Establish departmental goals, productivity standards, and quality control procedures. Leadership, Training & Employee Development Rec…

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