Customer Supply Chain Representative

Customer Supply Chain Representative Job Type: Permanent / Fulltime Location: Guelph, ON Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you! At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are breaking ground in an industry that is quickly proving itself to be sustainable, not only environmentally but economically and socially as well. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used, to create a world where plants thrive! Why work at GoodLeaf Farms? It is our commitment to provide you with the work environment and tools necessary to be successful in your role. We hope that you will find your work here rewarding, challenging, and meaningful. You will have the opportunity to take your career to the next level. GoodLeaf is growing and we want you to grow along with us! We have an entrepreneurial and inclusive spirit with the heart of a start-up. We foster an environment of cooperation and communication. We have competitive compensation and benefits Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. We think that’s exciting and the best reason of all to join us! Role Summary As a member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order-to-delivery process. The CSCR manages the customer relationship and works with cross-functional peers to execute the order-to-delivery process. Additional responsibilities include: managing customer orders against the forecast, troubleshooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with internal stakeholders to correct root cause, supporting production to allocate product, providing communication to sales team about fill rate and delivery expectations. Responsibilities Key contact for the Customer Buyer or Broker for orders, logistics, and inventory flow challenges for all day-to-day activities Drive the new customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight requirements, and packaging requirements across the farm network. Manage customer communication on any issues related to shipments and fulfillment Collaborate with Logistics team/carriers to establish new freight lanes or delivery locations. Proactively address product shortages with customers and the sales team, and work with the production planner and warehouse team to investigate shorts. Coordinate sample requests through the order management process. Manage customer issues, complaints, and rejects. Process invoices and resolve any invoicing discrepancies for customer orders and freight Collaborates with Farm Planner, Sales, and Marketing team members to work through order to forecast variance. Facilitate and participate in the weekly SHOP meeting. Continually look for ways to improve the processes aligned with GoodLeaf policies and procedures. Develop and maintain strong relationships with internal stakeholders and customers. Monitor customer order trends to identify opportunities to maximize fill rate. Monitor forecast against farm output and identify extra volume by crop, and opportunities to increase customer orders. Share knowledge with the team and contribute to SOP development and lessons learned. Maintain a safe and healthy work environment by following and adhering to all GoodLeaf Farms Good Manufacturing Practices (GMPs), provincial and company health and safety standards, and the company’s food quality and safety guid…

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