Customer Success Representative

Job Title: Customer Success Representative Department: Sales Reporting to: Senior Commercial Operations Manager Location: Brookfield, CT Vacancy Status: This posting is for an existing vacancy Greenfield is looking for an Customer Success Representative to join our growing team. The Customer Success Representative serves as the primary coordinator of the customer experience, ensuring timely communication, issue resolution, and account continuity across multiple internal functions. This role partners closely with customers, sales, supply chain, operations, quality, and logistics teams to proactively address issues, support customer needs, and maintain strong relationships. As an internal handoff partner to multiple sellers, success in this role requires a high level of ownership, responsiveness, organization, and the ability to anticipate customer needs in a fast-paced, entrepreneurial environment. This position reports to the Senior Commercial Operations Manager. It is an on-site role based in Brookfield, CT; occasional travel may be required (approximately 5–10%). Who We Are: Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet. Why Join Greenfield? We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team. Who You Are: Ownership & accountability: Takes personal ownership of customer issues from intake through resolution, driving follow-up, closure, and clear communication without prompting. Communication: Excellent verbal and written communication skills, with a proactive approach to keeping customers, sellers, and internal partners informed. Organization & prioritization: Manages multiple open issues simultaneously with strong attention to detail, accurate follow-up cadence, and sound judgment on what to escalate first. Problem solving: Anticipates issues, identifies root causes, and drives timely resolution with urgency while maintaining accuracy. Cross-functional collaboration: Works effectively both independently and in partnership with commercial, supply chain, operations, logistics, and quality teams. Customer focus: Delivers an exceptional, solutions-oriented service experience that builds long-term customer trust and supports the seller’s ability to grow the account. Agility & composure: Maintains professionalism and a positive team presence in a fast-paced, entrepreneurial environment with shifting priorities. Your Experience Should Include: Education: Post-secondary education required; bachelor’s degree in business, supply chain, or life sciences preferred Experience (required): Minimum 5 years of customer service, customer success, account coordination, inside sales support, or commercial operations experience Proven track record supporting customers and owning issue resolution in a fast-paced, service-oriented environment Systems & tools (required): ERP proficiency Proficiency in Microsoft Office (Excel, Outlook) Physical & work environment: Primarily an office-based role; prolonged periods of sitting and computer use. Must be able to work in a manufacturing/distribution environment and comply with all site safety, hazardous-material handling awareness, and EHS requirements as applicable. Skills Preferred: Experience with Microsoft Dynamics 365 and CRM tools B2B experience within chemical distribution, specialty ingredients, chemical manufacturing, life sciences, food ingredients, i…

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