Customer Solutions Specialist - Ocean Import

Our Ocean Import Coordinator will need to perform all import logistics and operations tasks for our ocean customers’ accounts to ensure the highest level of reliability and efficiency.
Key Responsibilities:
• Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering a high level of customer service follow-up.
• Manage and track shipments
...
from origin to destination and communicate that information to both our customers & overseas teams
• Coordinate shipments arrival processes & deliveries set up both domestic and international while adhering to on-time expectations
• Maintain customers SOPs
• Manage and update all shipments milestone/ timelines for our EDI customers
• EDI operational knowledge is highly desirable, but not essential
• Support Management when requested to create reports for assigned customers
• Perform and maintain billing functions for assigned customers
Requirements :
• 2+ years of ocean import operations and 3PL freight forwarding logistics experience
• High achiever, self-driven with excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast-paced, changing environment
• Excellent analytical, critical thinking, and problem-solving skills
• Strong organizational skills and attention to detail
• Possess ability to build relationships with both internal and external teams
• Team player, flexible, hands-on with interpersonal skills and time management
• High School Diploma required
• Superior Customer Service skills with excellent telephone and email skills
• Strong working knowledge of MS Office programs, including Excel and Word
Job Type: Full-time
Experience:
• Ocean Tracking & Tracing: 2 years (Required)
• 3PL Freight Forwarding: 2 years (Required)
• Ocean Import: 2 years (Required)
• CW1 expertise
Work Location:
• Onsite
Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
Schedule:
• Monday to Friday
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Application Question(s):
• Do you have CargoWise One experience?
• Are you able to start right away?
Experience:
• Ocean Import: 2 years (Required)
Ability to Commute:
• El Segundo, CA 90245 (Required)
Work Location: In person

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