Customer Service & Returns Specialist (Full-Time)

Description: The Customer Service & Returns Specialist supports customer service operations while modeling Murdoch’s commitment to exceptional customer experiences. This role assists with daily customer service activities and returns center order processing while serving as a key liaison among customers, fulfillment teams, and internal partners. The Specialist participates in the day-to-day operation of eCommerce and ship-to-home services to support efficiency, consistency, and customer satisfaction. As a Murdoch's Team Member in this role, you will... Addresses customer complaints by researching, responding, and following up with customers in a timely manner. Processes eCommerce order returns daily. Assists customers with issues involving returns or orders through phone, email, and chat Greets customers via telephone or chat to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information. Liaises with our store locations for any issues raised by customers regarding either orders or returns Reviews, accepts, and processes manual orders received by phone. Works with courier companies over issues raised by customers regarding either orders or returns. Assist stores and customers with the Loyalty program. Collaborates with the Fraud Specialist to research potentially fraudulent orders and provide relevant order information. Collaborate cross - functionally with the Murdochs.com team to drive customer satisfaction and operational success. Perform additional duties as assigned to support business needs. Requirements: As a Murdochian in this role, you must... Demonstrated excellence in customer service with the ability to deliver positive, solution-focused experiences. Proficiency in Microsoft Office applications, with solid technical aptitude and troubleshooting skills. Ability to effectively multi-task and prioritize work in a fast-paced, evolving environment. Strong written, verbal, and interpersonal communication skills. Self-motivated, resourceful, and capable of working independently with minimal supervision. Positive, team-oriented mindset with a collaborative approach to problem-solving. Ability to empathize with customers and store associates to support effective issue resolution. Physical Demands: Stand and/or sit for a long period of time. Heavy and repetitive lifting (up to 50lbs). Bending, carrying and pushing. Working on a ladder. Repetitive wrist movements on keyboard. Close vision for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Competitive Benefits + Compensation: $19 - $21 per hour depending on experience. Amazing Employee Discount on everything from clothes to power tools to pet food. Multiple Health Insurance options to best suit your needs after 60 days. Dental & Vision options to complete your health plan. Life Insurance to secure your family’s financial future. Paid Vacation allows you to relax and recharge. Holiday Pay throughout the year so you can celebrate with your family. Paid Sick Time empowers you to stay home and focus on your health without losing pay. 401(k) with a generous 4% company match to help plan for retirement. Paid Parental Leave to take time to bond with your family’s new addition. Community Giving Program matches your donations and provides paid volunteer hours. Wellness Program saves you money by lowering medical premiums with credits earned. Training Program helps you expand your knowledge and skills with over 250 courses. Other various Voluntary Insurance Options.

View the full posting and apply