Customer Service Representative for 3PL Logistic Company

Position Summary The Customer Service Representative (CSR) serves as the primary point of contact between our 3PL warehouse operations and our customers. This role is responsible for managing day-to-day account communication, coordinating inbound and outbound activity, resolving issues, and ensuring accurate execution within the warehouse management system (WMS). The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced logistics environment. Key Responsibilities Serve as the main customer contact for assigned accounts Coordinate inbound receipts, outbound orders, transfers, and returns Create, review, and release work orders in the WMS Monitor order status and proactively communicate delays or issues Validate paperwork including BOLs, ASN details, labels, and routing instructions Track shortages, overages, damages, and discrepancies and escalate as needed Request and maintain PODs from carriers Work closely with warehouse supervisors to ensure operational execution Support inventory inquiries, cycle counts, and physical inventory activities Assist with billing validation by confirming completed work and services Maintain accurate records and documentation for customer accounts Respond to customer inquiries in a professional and timely manner Required Qualifications 1–3 years of experience in customer service, logistics, or warehouse operations Experience working in a 3PL or distribution environment preferred Strong written and verbal communication skills High attention to detail and strong organizational skills Ability to manage multiple accounts and priorities simultaneously Comfortable working with warehouse management systems (WMS) Proficient in Microsoft Excel and Outlook Ability to work cross-functionally with operations, accounting, and management Preferred Skills Experience with EDI (940, 943, 944, 945, etc.) Understanding of retail compliance (routing guides, labeling, appointments) Experience handling high-volume retail or wholesale accounts Problem-solving mindset with the ability to work under pressure Job Type: Full-time Pay: From $21.00 per hour Work Location: In person

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