Customer Service Representative

Customer Service Representative Position Summary Customer Service Primary Duties: The Customer Service Representative responds to all customer inquiries, writes and processes orders, assists in handling monies, fields complaints in a prompt, courteous and efficient manner. Works in coordination with warehouse personnel, purchasing personnel, and sales personnel to achieve high levels of customer satisfaction. Additionally, provides back-up for counter sales and is also responsible for assisting with Will Call phone duties and maintaining all will call paperwork and counter-related Job queues. Make sure that the Will Call counter is always staffed and coordinates break and lunch times with co-workers. Parts, Warranties and Product Returns: Responsible for helping Customers and working with Vendors, Inventory Control personnel, and Purchasing personnel with parts issues such as returns, warranty issues, and selling new parts. Secondary Duties: Assists with keeping the showroom area clean and stocked with current products and rotating and fronting merchandise in the showroom area, and periodic inspections of restroom facilities. May occasionally be required to pull orders and may be called upon for facility opening or closing duties. Key Responsibilities Basic knowledge of our software system including how to write stock orders, obtain customer pricing, check product availability, create procurements, handle cash, check and credit card sales, and demonstrate a comfort level with the system. Basic knowledge of the RF scanning system including pulling orders, moving product, and location maintenance Understands the basics of the Company phone system including putting customers on hold, transferring calls, intercom addresses, and leaving voice mail messages. Generate all paperwork necessary to effectively perform counter duties. Provides our customers with a “WOW” experience by responding to all inquiries and complaints concerning orders, shipments, inventory counts, etc. in a courteous, sincere, and prompt manner. Check back orders to substitute other products when possible. Reports on customer feedback to management, including any signs of customer dissatisfaction. Handles returned merchandise in an efficient manner and assures that the returned material is either new or unused and is suitable to be resold. Handles basic nonstock inquiries and pricing. Coordinates customer shipping requests with the dispatcher. Loads and unloads orders for customers as needed. Responsible for showroom product restocking Greet all customers in a welcoming manner when they enter the showroom (by name if known) About Air Supply Inc Johnson Air Products is a manufacturer’s representative & wholesale distributor of heating, ventilation & air conditioning (HVAC) systems. Their products include commercial exhaust fans, industrial ventilation systems & residential air conditioning. Johnson Air supplies mechanical & residential contractors, engineers, & architects in Oregon & Southwest Washington with a large variety of quality HVAC products & information. Johnson Air has been in business since 1948, offering more than 75 years of experience in the HVAC industry.

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