Customer Service Representative- 3PL *Direct Hire*
Confidential• A CSR who is familiar in a 3PL environment, experience is a asset*
The Customer Service Representative (CSR) is responsible for providing professional and courteous customer service. The individual will be accountable for addressing customer inquiries, complaints and processing transactions. The CSR promotes the organization, acting as a brand ambassador, providing positive experiences to all c
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ustomers.
Job Duties:
• Review customer orders to ensure accuracy and special requests before transferring orders to the warehouse for picking and shipping
• Assist customers with standard account-related requests
• Provide information about charges and service conditions
• Provide information about service availability
• Advise customers about inventory and order/shipment status
• Research and resolve customer discrepancies, acting as the customer liaison between departments when necessary
• Collaborate closely with other departmental staff to coordinate account activities
• Update the warehouse management system messages regarding transactions
• Prepare any reports concerning customer service activities as required by manager
• Cross train in warehouse coordinator role to assist with operational support when necessary
• Perform other duties as required
Education/Qualifications:
• High school diploma or GED required
• A certificate or diploma in a related field preferred
• Warehouse/transportation industry experience preferred
• One year of experience with Blue Yonder or similar warehouse management system is an asset
Key Competencies:
• Strong customer service and troubleshooting skills.
• Ability to manage fast-paced work environment with a “can do” attitude.
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Ability to effectively communicate both verbally and in writing.
• Ability to prioritize and manage time effectively.
• Ability to work well under pressure.
• Strong attention to detail
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e-mail. Proven data entry and typing skills.
• Professional appearance and manners
• Strong work ethic and positive team attitude
Physical Demands:
• Ability to sit for extended periods of time.
• Ability to work in warehouse office setting.
Key Relationships:
• Within Company: All Departments
• Outside Company: Customers, Contractors, Vendors, Carriers/Drivers
Necessary Training:
• WMS Clerk/CSR Training
• Company Policy & HR Onboarding
• Building/Customer Policy & Processes
• Health & Safety Training • Customer Service Training
• Food Safety Training
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits:
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
Experience:
• BY or WMS system: 1 year (required)
• Microsoft Excel: 1 year (preferred)
Work Location: Hybrid remote in Mississauga, ON