Customer Service Representative

Let's make the world more orange together! Phone (804) 379-6049 E-Mail Andrew.Hall@weidmueller.com FAX (804) 592-0932 Our Location Our USA headquarters is located in Richmond, Virginia. Sitting on 27 acres of land, we have a 120,000 square foot facility. We have a large lunchroom, as well as tables outside for outdoor seating. We frequently enjoy both spaces for company lunches, cook-outs and even an annual Oktoberfest party. Please send your resume to Andrew Hall at Andrew.Hall@weidmueller.com if you are interested in learning more about our job openings and company. Customer Service Representative Position: Customer Service Representative Team: Customer Service Reports to: Customer Service Supervisor Classification: Non-Exempt Position Summary: The Customer Service Representative serves as the primary liaison between customers, outside sales representatives, and internal departments, ensuring a positive customer experience throughout the order lifecycle. This role collaborates with Sales, Supply Chain, Purchasing, Planning, and Warehouse Operations to process orders, resolve issues, and meet customer expectations while supporting company objectives. Success in this position requires strong communication, problem solving, attention to detail, and a commitment to continuous improvement. Primary Responsibilities Serve as the primary point of contact for customers and outside sales representatives, providing timely, accurate, and professional support. Respond to inquiries regarding products, pricing, availability, order status, and account related needs. Enter, process, review, and maintain customer orders, ensuring accuracy of pricing, quantities, shipping requirements, and customer specifications. Process order changes, special pricing requests, returns, and credits in accordance with company policies and procedures. Monitor open orders and proactively communicate shipment updates, delays, backorders, and alternative solutions. Coordinate expedited order requests and work with internal teams to support on-time delivery. Investigate and resolve customer concerns, including order discrepancies, shipping issues, product availability challenges, billing inquiries, returns, and credits. Coordinate with appropriate departments to ensure timely issue resolution and customer satisfaction. Maintain accurate customer, account, and order information within company systems. Communicate updates and resolutions effectively to customers, sales representatives, and internal stakeholders. Partner with Sales, Purchasing, Planning, Supply Chain, Operations, and Warehouse teams to ensure seamless order fulfillment and exceptional customer service. Support customer accounts by providing information, processing requests, and assisting with account management activities. Provide backup support for team members and assist during periods of increased workload. Participate in process improvement initiatives, system enhancements, and cross-functional projects. Utilize ERP, CRM, and other business systems to effectively manage customer interactions and transactions. Conducts tasks in accordance with applicable health, safety, quality, and environmental and security regulations (state/federal laws, ISO 9001, CFR 1910 OSHA) as well as Company policies and procedures. Responsible for notifying your direct supervisor, manager and/or a member of the Executive Staff of any risks associated with the Quality Management System. Support departmental objectives and perform other duties or special projects as assigned. Minimum Qualifications Strong customer service and relationship building skills. Excellent verbal and written communication skills. Strong organizational, time management, and multitasking skills. High attention to detail. Self-motivated, adaptable, and able to work both independently and collaboratively. Professional demeanor when interacting with customers, colleagues, and business partners. Education/Experience High school diploma or equivalent; ad…

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