Customer Service Representative

This is your opportunity to join a growing logistics company as part of a Customer Service team. As a member of the team, you will be responsible for ensuring all efficient and proper service of our customers and clients. The successful candidate will be responsible for managing customer communications, coordinating shipments, monitoring service performance, and ensuring accurate and timely updates throughout the transportation process. This is a full-time, permanent, onsite position in Mississauga, Ontario. Key Responsibilities Customer Service & Communication Serve as a primary point of contact for customers regarding shipments, service inquiries, and order updates. Build and maintain strong customer relationships through professional and responsive communication. Respond to customer inquiries, resolve service issues, and escalate operational concerns when necessary. Coordinate with Dispatch, Operations, Warehouse, and other internal departments to ensure customer requirements are met. Maintain accurate records of customer communications, requests, complaints, and resolutions. Shipment Coordination & Tracking Monitor and follow up on daily shipments, including local trucking, air freight, and specialized transportation services. Track pickup and delivery progress, ensuring customers receive timely and accurate shipment updates. Review outstanding orders, previous-day shipments, and daily outbound summaries to ensure all shipments are accounted for. Coordinate shipment appointments, special instructions, and customer-specific service requirements. Identify potential service delays and proactively communicate updates and solutions to customers. Prepare and distribute customer shipment status reports and follow-up summaries. Order Processing, Documentation & Invoicing Enter, update, and maintain customer orders and shipment information in the transportation management system. Review Bills of Lading (BOLs), Proofs of Delivery (PODs), purchase orders, and supporting shipment documentation. Ensure completed orders contain accurate charges, supporting documents, and all required billing information. Prepare and generate customer invoices according to established schedules and billing requirements. Ensure invoices reflect customer-specific instructions, shipment details, and service descriptions. Follow company Standard Operating Procedures (SOPs) and maintain accurate, up-to-date records. Skills & Qualifications Minimum 2–3 years of experience in transportation, logistics, or freight-related customer service required. Strong understanding of trucking operations, shipment coordination, freight terminology, and transportation documentation. Experience using Transportation Management Systems (TMS) and shipment tracking software; UFOS and Samsara experience are strong assets . Proficiency in Microsoft Office, particularly Outlook, Excel, and Word. Excellent written and verbal English communication skills. Strong customer service, organizational, multitasking, and problem-solving abilities. Ability to manage multiple shipments, customer requests, and time-sensitive priorities simultaneously. Strong attention to detail, accuracy, and accountability. Ability to work independently and collaboratively in a fast-paced environment. Professional, courteous, and proactive approach to customer service. Legally eligible to work in Canada. Working Conditions Full-time, permanent, onsite position in Mississauga, Ontario. Fast-paced transportation and logistics environment. Flexibility for occasional overtime based on operational requirements. Please note: Previous experience in transportation, freight, or logistics is required. Only qualified candidates with relevant industry experience will be considered. Job Type: Full-time Pay: $40,000.00-$57,000.00 per year Work Location: In person

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